General Supervisor - Customer Care and After Sales

Job Description

Onsite - This role is categorized as onsite. This means the successful candidate is expected to report on-site on a full-time basis.

The Role

*Must be willing to work 1st or 2nd shift* We are seeking an experienced, innovative, and solution-driven General Supervisor within the Customer Care and Aftersales team at the Lansing National Distribution Center. This function will lead and manage both salaried and UAW employees.  The role is responsible for the day-to-day operations of safely and timely execution of order fulfillment

This leadership role requires ensuring compliance with safety regulations and maintaining the timeliness of shipments to our customers. The ideal candidate will possess strong supervisory skills, a background in inventory management, and a commitment to quality assurance.

Within this role the General Supervisor position is a leadership role that will be supported with on-the-job training, professional development, and opportunities for career growth.

What You'll Do (Responsibilities):

Supervision and Leadership:

• Oversee and guide daily operations within the warehousing facility 

• Lead, train, and evaluate a team of supervisors and support staff

• Foster a positive and collaborative team environment

• Ensure compliance with company policies, safety standards, and industry regulations

• Collaboration with UAW leadership/Team Members

Safety and Compliance:

• Workplace Safety System (WSS)

• Ensure compliance with all safety regulations and industry standards

• Conduct regular safety audits and training sessions for staff

• Address any safety concerns or incidents promptly

Global Manufacturing Systems (GMS):

• Lead and Execute all aspects to drive continuous improvement

Timeliness and Customer Satisfaction:

• Ensure the timely processing and shipment of orders to customers

• Monitor and optimize workflow to meet delivery deadlines

• Collaborate with the logistics team to improve shipment processes

Additional Job Description

Qualifications:

• 2+ years of experience within a leadership role

• Excellent organizational and problem-solving abilities

• Computer skills to develop, maintain, and analyze data

• Proficiency in inventory management software and Microsoft Office Suite

• Strong communication skills, both written and verbal

• Experience with UAW partners

• Ability to prioritize multi projects simultaneously

• Ability to work in a fast-paced and dynamic environment

• Must be willing to work any shift as dictated by business

Preferred Qualifications:

• Bachelor’s Degree or equivalent work experience

• Global Manufacturing System Knowledge and execution experience

• Problem-resolution/Labor Relations experience

• Inventory Control/Quality

• Lean Manufacturing Processes

• Warehouse and Order fulfillment experience

Desired Attributes:

• GM Cultural Behaviors: Be Inclusive, Think Customer, Innovate Now, Look Ahead, One Team, Be Bold, It’s on Me and Win with Integrity.

• Integral: Demonstrates integrity and ethical behavior.

• Effective Communication: Clearly conveys information and ideas to individuals and teams in a manner that engages them and helps them understand and retain the message.

• Resilient: Adaptable and able to handle stress and challenges.

• Detail-Oriented: Attentive to details and accuracy.

• Student of the Business: Continuously learning and improving.

• Tech Savvy: Proficient with technology and inventory management systems.

• Ambitious: Driven and motivated to achieve goals.

• Team Player: Works well with others and fosters a collaborative environment.

• Proactive Problem Solving: Anticipates potential issues and implements solutions before they escalate.

• Commitment to Excellent: Sets high performance standards and strives for continuous improvements in all aspects of work.

• Passionate: Enthusiastic about the automotive industry.

• Time Management: Manages time effectively and meets dea