Ticket Office Assistant, Department of Athletics

External Applicants: 

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. 

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

The Wake Forest Ticket Office is looking for assistants for the upcoming 2025-26 academic year. These positions will primarily help out in the ticket office during business hours and also have the opportunity to work ticketed events for Wake Forest Athletics. Ticketed sports include football, men’s/women’s
soccer, men’s/women’s basketball, and baseball.

Job Description

Essential Functions:

• Provide front line customer service on a daily basis for both inbound calls and walk-up patrons at Bridger Fieldhouse ticket office

• Utilize Paciolan ticket software. Prior knowledge is not necessary as we will provide training

• Take orders for tickets and answer ticket related questions

• Have the opportunity to work events for ticketed sports as well (football, m/w soccer, m/w basketball, & baseball)

• Game day duties include ticket sales, will call, & recruit/player guest ticket distribution

Other Functions:

• Performs other duties as assigned

Required Education, Knowledge, Skills, Abilities:

• Microsoft Office suite

• Professional Communication Skills (email, phone, & in person customer interactions)

Physical Requirements:

• Minor lifting (ticket stock and ticket printers)

Accountabilities:

• Responsible for own work

Additional Job Description

Note:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

Time Type Requirement

Part time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.  

 

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.