Primary Purpose

Assists the center director with conducting the daily responsibilities of center operations in accordance with guidelines established by Bright Horizons and other designated quality

standards. Monitors staff compliance with health and safety protocols, company policies, licensing regulations, and accreditation standards. Addresses and corrects non-compliance promptly through training and progressive counseling when needed. Leads and directs the work of others. Assumes director responsibilities in the Center Director’s absence. Incorporates company mission, culture, goals, values, philosophies and policies to maintain an inclusive environment and positive relationships with families, staff and clients. May represent the company in the center director’s absence as the day to day contact with a client and the local community to ensure the program meets client and community needs. Assists director in overseeing operational performance, including enrollment, marketing, tuition billing, and accounts payable. Demonstrates sound judgment in unusual or crisis situations.

This role requires travel to centers within a designated division or geography and will perform all major functions/responsibilities of the Assistant Director in their assigned center.

Essential Functions/Responsibilities

• People:

• • Leadership/Supervision of Staff

• Supports a positive work environment. For designated teams, leads the employee experience from hire to orientation, professional development, and engagement and performance management.

• Keep team focused and motivated by offering balanced and constructive feedback at regular intervals, rewarding successful outcomes, and promptly addressing poor performance with guidance from director. Support director in developing team members by providing individualized support including goal setting, recognition and training.

• Develops and maintains positive relationships with colleagues, staff and families. Moves swiftly to address concerns and resolve conflict.

• Partnerships:

• • Families

• Supports a satisfied community with current and prospective families, with a proactive approach to customer service and particular focus on parent/teacher conferences and transition meetings.

• Program:

• • Health, Safety, Licensing and Center Maintenance

• Monitors programs designated regularly to assess program quality, ensures documentation is up to date, and makes learning visible. Ensures the physical appearance of each classroom meets Bright Horizons’ standards.

• Leads compliance with licensing, health and safety, and orientation/training requirements throughout the center/school; ensures teachers are properly supervising children and following tracking procedures.

• Reports suspected child abuse, neglect or concerns regarding care/risk of children, staff or families immediately to the appropriate State agency, Center Director and Regional Manager (RM). Take steps to investigate as appropriate.

• Oversees daily children and staff health/wellness checks, staff/child physical and immunization records, allergy management, bottle, sleep and crib checks, first aid, and fire/emergency drill protocols.

• Ensures staff files are up to date including for CPR and first aid, and stays current on all company policies.

• Monitors maintenance of facility, equipment, and supplies to ensure they are safe and in good condition.

• Oversees nutrition, menus, and food ordering, according to company policy and consistent with Partnership for a Healthy America.

• Oversees contractors (i.e., cleaning, landscaping, snow removal, etc.).

• The Field Assistant Director may be assigned full-time or part-time, splitting classroom responsibilities and supervisory and professional duties, depending on capacity, occupancy, and budget of the center/school. See also detailed tasks outlined in the Key Roles and Responsibilities resources.

Compensation:

The annual salary for this position is between $65,000 - $73,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Decision Making

Receives limited direction and exercises independent judgement within the scope of their role

Influence

Typically influence is limited to team members

Impact