VP, Consumer Bank - Product Optimization

Job Description:

Role Summary/Purpose:

Synchrony’s Consumer Bank provides an award-winning suite of products, that help our customers save smart for today and tomorrow. We also serve as a primary funding source for the enterprise and are critical to Synchrony’s broader growth.

The VP, Consumer Bank - Product Optimization is responsible for the management of Synchrony’s Consumer Bank products through various channels. They report directly into the leader of Consumer Bank Product and CX, which includes product management, product delivery and customer experience.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Partner with the Consumer Bank product and customer experience team to drive innovative product management and solutions

• Maintain a strong understanding of our competitor products and experiences, and proactively communicate and activate on industry trends with the broader team

• Monitor and measure product metrics and KPIs to define product success and prioritize future capabilities

• Successfully deliver and execute on project plans by partnering with key stakeholders across the team, business and organization

• Partner with product teams on the card side of the business to find synergies and activate on enterprise opportunities

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• 5+ years of work experience, including critical experiences in consumer digital deposit products, product management, digital product delivery, and/or channel management

• Ability to travel – 20%

Desired Characteristics:

• Experience in financial services, specifically digital banking

• Experience working and successfully influencing cross-functional teams

• Exceptional relationship building

• Strong analytical skills and digital technology skills

• Excellent verbal and written communication skills

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future