Senior Salesforce Developer – Field Service
OmnidianAbout the role
As a Senior Salesforce Developer – Field Service at Omnidian, you will design, develop, and optimize Salesforce Field Service solutions that power our technician experience and field operations. You'll leverage the latest Salesforce AI capabilities to automate workflows, improve technician productivity, and enhance customer experiences while building scalable, secure, and maintainable platform solutions.
You are a hands-on Salesforce engineer with deep expertise in Field Service who embraces AI-assisted development and modern engineering practices. You'll partner closely with Product, Operations, Customer Experience, and Engineering teams to deliver intelligent solutions that improve scheduling, dispatching, work execution, and operational efficiency.
What You'll Do
- Design, develop, and maintain scalable Salesforce Field Service solutions using native platform capabilities and custom development.
- Configure and customize Field Service functionality, including Work Orders, Service Appointments, Service Resources, Service Territories, Work Types, Scheduling Policies, Dispatcher Console, and Field Service Mobile.
- Build modern Lightning Web Components (LWC), Apex services, Flows, and Platform Events that support technician and dispatcher experiences.
- Develop mobile-first solutions that improve field technician productivity and customer service.
- Leverage AI-assisted development tools to accelerate software delivery, improve code quality, and automate repetitive development tasks.
- Design and implement AI-powered Salesforce solutions using capabilities such as Agentforce, Einstein AI, Prompt Builder, and Model Builder where appropriate.
- Build intelligent automations that improve technician recommendations, work order routing, knowledge retrieval, and operational decision-making.
- Evaluate emerging Salesforce AI capabilities and recommend practical use cases that improve business outcomes.
- Partner with Product and Operations teams to identify opportunities where AI can reduce manual effort and improve field service efficiency.
- Develop high-quality solutions using Apex, Lightning Web Components, SOQL, Flow, Platform Events, and Custom Metadata.
- Balance declarative configuration with custom development to build scalable, maintainable solutions.
- Ensure applications meet Salesforce best practices for security, performance, scalability, and governor limits.
- Perform code reviews, maintain automated testing, and contribute to engineering standards and platform quality.
- Build and maintain integrations between Salesforce Field Service and enterprise applications using REST APIs, event-driven architectures, and platform-native integration capabilities.
- Design reliable automation that supports scheduling, dispatching, technician workflows, and customer communications.
- Collaborate with cross-functional teams to improve operational processes through intelligent automation and platform enhancements.
Salesforce Field Service Development
AI-Driven Engineering
Platform Engineering
Integrations & Automation
Who You Are
- You're an experienced Salesforce developer with deep expertise in Salesforce Field Service and Service Cloud.
- You have embraced AI-assisted software development and use modern AI tools to improve engineering productivity and solution quality.
- You understand how AI can enhance business workflows and customer experiences - not just generate code.
- You know when to configure Salesforce, when to build custom solutions, and when AI capabilities can deliver business value.
- You enjoy solving complex technical challenges while keeping user experience and operational efficiency at the center of your decisions.
- You collaborate effectively across engineering and business teams and communicate technical concepts clearly.
- You mentor teammates, promote engineering best practices, and continuously improve how software is built and delivered.
Experience You’ll Ne
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