Operations Senior Manager - Lockbox

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. 

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. 

About this role:

Wells Fargo is seeking an Operations Senior Manager to serve as the Philadelphia Lockbox Site Manager to lead production teams composed of multiple functional areas at our Philadelphia Operations site. In this role you will manage exempt managers and non-exempt staff across a 24/7 environment.

In this role, you will:

• Manage and develop teams of individual contributors and managers in roles with moderate work complexity and risk in the Operations functional area
• Work with more experienced management to develop and execute business strategies
• Identify and recommend opportunities for process improvement and risk control development within the Operations functional area
• Improving efficiencies by having a proactive approach in ensuring resource allocation aligns with the budget and department goals
• Develop and implement business unit strategies
• Provide expertise for technical, operational and processing functions related to business unit
• Determine appropriate strategy and actions of Operation management functional team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes
• Manage allocation of people and financial resources for Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Work Schedule:

• Ability to work shifts between 7:00am - 5:00pm or until the work is complete
• Ability to work schedule that could vary between Monday - Friday
• Schedule subject to change based on business need

Required Qualifications:

• 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management experience

Desired Qualifications:

• 3+ years of experience managing managers
• Ability to interact with all levels of an organization; including senior management
• Lockbox experience
• Banking operations experience
• Excellent verbal, written, and interpersonal communication skills
• Experience handling customer service escalations
• Experience managing and leading larger operational groups with direct and indirect staff reporting up
• Ability to read correspondence accurately and be able to provide a written response
• Advanced Microsoft Office skills
• Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Strong organizational, multi-tasking, and prioritizing skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to motivate and provide performance feedback to staff
• Ability to manage initiatives involving process improvements
• Experience successfully collaborating with others in a change driven environment
• Experience working with internal and/or external auditors

Job Expectations:

• Ability to work weekends and holidays as needed or scheduled
• Ability to lift 20+ pounds
• Flexibility to work different shifts

Required Location:

• 101 N Independence Mall E, Philadelphia, PA

Posting End Date: 

11 Mar 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any