Debug Trainer - 404 Shift (CVG200)

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

JOB SUMMARY

The Debug Trainer is responsible for providing technical training and frontline support to debug technicians working on high-performance Rack & Server Product. This role focuses on enhancing technician competency in Linux-based diagnostics, server-level failure analysis, and hardware/software interaction. The trainer ensures consistent application of debug standards and supports continuous upskilling during the assigned shift.

Shift: 404

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver structured on-the-floor training for server debug technicians, emphasizing Linux command-line diagnostics and system log analysis.
• Provide guidance on server board-level fault isolation, PCIe link issues, BMC/SMBus diagnostics, BIOS/firmware validation, and network troubleshooting.
• Lead the shift-level certification process and track technician performance and SOP compliance.
• Support first-time-fix improvements by coaching technicians on root cause isolation techniques.
• Monitor debug accuracy, repeat failure rates, and escalate recurring or complex issues to engineering.
• · Ensure that debug tools are being trained and used.
• Validate technicians’ understanding of procedures involving Rack Test during server bring-up and recovery.
• Collaborate with the Debug Engineering team for NPI training.
• Teach accurate debug indictment, WIP handling, and system updates within shopfloor system and debug tracking tools.
• Troubleshoot and resolve issues in high-complexity or high-priority units, as well as other systems requiring attention.
• Comply and follow all procedures within the company security policy.
• May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

• Proficient in Linux environments (Red Hat/CentOS/Ubuntu); command-line usage essential.
• Strong knowledge of server architecture: CPU, DIMMs, PCIe lanes, NICs, GPUs, BMC, BIOS.
• Familiarity with PXE, TFTP, kernel, pstore, ramdisk, and system recovery mechanisms.
• Experience in shopfloor system, Test UI , Linux command, and failure classification.
• Excellent communication and coaching skills.
• Strong problem-solving mindset and ability to train others on structured debug approaches (e.g., 5-Why, Fishbone).

EDUCATION & EXPERIENCE REQUIREMENTS

• Associate degree
• 3+ years of experience as a debug technician.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to walk, and to lift and carry PC’s and test equipment weighing up to 50 lbs. Specific vision abilities required by this job include close vision and use of computer monitor screens a great deal of time.

 

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Individual’s primary workstation is located on the manufacturing floor. The noise level in this environment ranges from low to moderate. Required PPE for the manufacturing area includes composite toed shoes, hearing protection, protective eyewear, and an ESD vest. The manufacturing floor is modernized, climate-controlled, and well-lit.

COMPANY BENEFITS

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K matching
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities

 

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