Director, Strategic Partnerships & Client Relationship

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsible for strategy and oversight for assigned clinical research studies, as well as the overall relationship for a specific client. Responsible for overall cross-functional leadership of assigned project(s)/program and project/program team(s) to ensure delivery within specified budgets and timelines and in accordance with applicable regulatory guidelines/requirements, Tempus Compass Standard Operating Procedures (SOPs) and project specific instructions. Independently oversees the execution of assigned clinical research studies under a specific sponsor/client, applying and providing guidance to client and team members on best practices tailored to the applicable project, patient population, drug product or device (if applicable) and client project/program goals and objectives. The Director, SPCR will have regular interactions with key internal and external stakeholders to discuss project status, escalate issues, and troubleshoot inquiries. This role is expected to build and maintain positive rapport and working relationships with internal and external project team members, broader stakeholders and executive leadership. Strong written and verbal communication skills in English, operational leadership, and decision-making, ability to delegate, strategic thinking, conflict resolution, clinical project management experience and attention to detail are required. The role is primarily responsible for operational study strategy and study execution, and client relationship management.

Job Responsibilities:
 

Working as Director, Strategic Partnerships & Client Relationship tasks may include but are not limited to:

• Develop and execute strategic partnership initiatives to grow client portfolios and enhance long-term client satisfaction, retention, and expansion

• Serve as the primary point of contact for a key client and their projects, ensuring high levels of engagement, trust, and retention

• Collaborate with clinical operations, project management, and executive leadership to align service delivery with client expectations

• Understand client objectives and ensure they are translated effectively across project teams

• Lead cross-functional project and program teams to manage the development and execution of program strategy in alignment with corporate goals

• Have accountability as the primary contact for the client program, including ownership, maintenance, and communication of all program information, including strategy, scope, deliverables, timelines, status and key risks

• Identify new business opportunities with assigned client(s) and support proposal development in collaboration with the Commercial Operations and Business Development teams

• Monitor client satisfaction and implement strategies to proactively address concerns or performance gaps

• Represent Tempus Compass at industry conferences, client meetings, and strategic forums

• Stay informed on clinical research trends, regulatory changes, and competitive landscape to advise clients and internal stakeholders

• Contribute to, interface with, or lead different levels of study governance, as required

• In conjunction with functional area leads and sponsor, recommend, implement and oversee operational strategies as well as risk management plans inclusive of the Risk Assessment Categorization Tool (RACT)

• Oversee the development of applicable study specific plans across a program including critical path activities and interdependencies for assigned clinical stud(ies)

• Oversee the assigned project(s)/program scope of work and associated contractual agreements including recognizing and negotiating changes in scope in collaboration with Project Manager/Clinical Study Manager and Commercial Operations throughout the project lifecycle from start-up to close-out

• Collaborate with clients to proactively provide win/win solutions

• Lead cross-functional teams and third parties/vendors to ensure effective teamwork and communication

• Overs