Ambulatory Apps Principal IT Business Analyst - SFDPH 1054

Company Description

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening : 4/18/2025
• Application Deadline : Application filing will close on or after 4/27/2025
• Salary: $147,030 - $209,274 Annually
• https://careers.sf.gov/classifications/?classCode=1054
• Appointment Type: Permanent Civil Service
• Recruitment ID: PBT-1054-150473 

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

The San Francisco Department of Public Health (DPH) Behavioral Health Services utilizes myAvatar, Methasoft and Epic Electronic Health Records (EHRs). Under general direction of the Ambulatory Care Applications Manager, Behavioral Health IT is hiring one full-time permanent IS Principal Business Analyst to lead and support our IT vocational programs, participate in system implementations, provide top tier support for our EHRs and develop performance and outcome reports. The incumbent will act as an IT lead for projects and will to troubleshoot and resolve problems utilizing a variety of tools and applications within the Department of Public Health as well as working with third party vendors and stakeholders.

The eligible list resulting from this recruitment may be utilized to fill future and current vacancies in this class at other locations within the DPH for the duration of the eligible list.

Job Description

Duties Include

• Lead peer-based programs with community organizations while overseeing MyChart and Avatar Help Desks, including schedules, support, and training
• Mentor trainees and employees in vocational programs
• Create cross-system performance reports and dashboards for support case tracking
• Expand vocational program services through stakeholder partnerships
• Develop IT processes for systems supported by vocational programs
• Create and maintain documentation for IT staff
• Manage projects from start to finish, including ongoing maintenance
• Support Avatar and Epic EHRs through application troubleshooting, testing, training, and user support
• Provide advanced technical support and vendor escalation for DPH applications
• Assist with EHR implementations and lead system upgrades
• Stay current on EHR developments and regulations
• Serve as liaison between IT and DPH stakeholders while attending relevant meetings
• Build effective working relationships with all stakeholders
• Work on-site 80% or more per week
• Perform other related duties as assigned

DESIRABLE QUALIFICATIONS
The following qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Healthcare IT experience
• Avatar and Epic expertise
• Staff mentoring and vocational program support experience
• Multi-system reporting skills
• Excellent communication and critical thinking abilities
• Ability to prioritize in fast-paced environments
• Supervisory experience

Qualifications

Education:

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter cred