Associate Director, Field Operations & Enablement

Company Description

Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!

At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.

Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:

• Competitive compensation for your work
• Generous time off policy
• Opportunity to broaden your horizons by attending popular conferences
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

Job Description

The Associate Director acts as the key strategic partner between Commercial Leadership (Sales, Marketing, and Market Access) and Field Operations. This role leads stakeholder engagement and oversees operational governance, translating high-level commercial objectives into actionable field strategies. You will play a pivotal role in ensuring that our systems, processes, and field capabilities continuously evolve to support the changing needs of the business.

Key Responsibilities

Strategic Planning & Governance

• Business Alignment: Partner with Sales and Marketing leadership to align Field Operations priorities with broader commercial goals, ensuring seamless business execution.
• Operational Governance: Establish and oversee the governance framework for field operations, driving consistency, accountability, and prioritization across the team.
• Roadmap Planning: Translate complex commercial goals into scalable operating plans and a clear 12-18 month roadmap for field capabilities.
• Vendor Oversight: Manage the partnership with the Managed Service Provider (MSP) for Veeva CRM, monitoring performance to ensure external resources align with the operational roadmap.

Change Management & Adoption

• Change Leadership: Lead the change management strategy for new technology rollouts, process updates, and organizational pivots. 
• Adoption Strategy: Develop and execute comprehensive communication and training plans, in partnership with Commercial Enablement & Training, to maximize field adoption of new tools and systems.
• Continuous Improvement: Proactively identify opportunities to streamline workflows and partner with field leadership to resolve operational bottlenecks.

Launch Strategy & Field Engagement

• Launch Readiness: Lead the operational workstream for product launches, ensuring the field force is deployed with precise targeting, optimized call plans, and fully validated tools prior to Day 1 in the field.
• Strategic Insight: Integrate qualitative field feedback into launch planning discussions to ensure resource allocation and pull-through strategies are realistic and effective.
• Field Engagement & Feedback: Act as the primary liaison for field teams within Home Office, ensuring that tools, messaging, and processes are designed to meet their daily needs.

Qualifications

Education & Experience

• Bachelor’s degree required; advanced degree (MBA or related) preferred.
• 8+ years of experience in pharmaceutical commercial operations, field operations, or sales/marketing support roles.
• Launch Experience: Proven track record of leading operational workstreams for product launches or sales force expansions.

Skills & Expertise

• Operational Leadership: Demonstrated experience optimizing systems, leading cross-functional governance, and driving process improvement in a complex commercial environment.
• Commercial Systems Strategy: Strategic working knowledge of the Veeva Commercial Cloud (CRM, Network). Ability to translate business needs into technical requirements without necessarily being the hands-on system administrator.
• Vendor Management: Experience managing third-party vendors or Managed Service Providers (MSPs), including scope definition and performance monitoring.
• Analytical Strength: