Contact Center Administrator

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Schedule: M-F, in-office hybrid 3 days/week

Primary Responsibilities:

• Interacts heavily with clients (Drivers, Location Contacts) via phone and email
• Receives inquiries from customers and coordinates responses from other ARI departments, Dedicated Client Administrators and Account Executives
• Investigate and provide closed loop resolution to customer problems, logs all inquiries in FleetTrak
• Appropriately utilizes FleetTrak to drive resolution for customers and effectively manages FleetTrak Escalations
• Is responsible for driver satisfaction and creating Raving Fans by proactively providing information, asking key questions and confirming the driver’s understanding of the resolution
• Provide regular status updates to clients on open items
• Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters
• Assists with the processing of bulk mailings and with special projects

Knowledge and Skills

• All applicants welcome to apply
• Customer service experience or Bachelor’s degree preferred
• Ability to communicate effectively, both verbally and in writing, with all levels of employees and customers
• Must demonstrate advanced organizational skills with strong attention to detail
• Ability to multi-task efficiently and possess time management and follow-up skills
• Ability to work independently with customers
• Working knowledge of Microsoft Office (Word, Excel and Outlook)
• Must be willing to work flexible hours to fulfill client requirements

Benefits include:

• Competitive pay with annual bonuses.
• Health, dental and life insurance, wellness discounts and focused health and nutrition programming.
• 100 percent tuition reimbursement starting from the first day of employment.
• An award winning in-house learning and development program, Holman University, with more than 160 instructor led workshops and more than 250 available training classes.
• A generous 401(k) match, paid time off and much more.

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location starting in the range of $22.86-$33.15 USD per hour for full-time employees. The annual compensation range is comprised of base pay earnings.

#LI-Hybrid

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Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.