Customer Service Coordinator

IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.

Responsibilities & Expectations: 

We are looking for a talented Customer Service Coordinator to join our team. As a customer Service Coordinator for IPS, you will perform a wide variety of general secretarial and administrative duties in support of the service center and outside sales through invoicing. You will also serve as a central point of contact for communication, including contracts throughout the service center and customers’ production, delivery, quality and scheduling matters. This position includes providing backup support in finance, HR and marketing while also supporting our continuous process improvement culture.

• Perform a wide variety of duties in support of Denver Kingston service center, including Traverse data entry, support in finance, HR and sales, shipments, order processing, customer credits and inventories
• Compose and / or prepare and distribute correspondence, letters, memos, presentation materials, reports, etc. for manager approval
• Provide customer service for timely and cost-effective completion of all customer service -related paperwork of incoming orders for invoicing
• Responsible for order taking, processing, investigation and resolution of customer complaints, and coordination of customer service objectives with shop operations 
• Provide customer and sales correspondence, the tracing of shipments, order processing, customer credits and inventories
• Provide the completed price quotations and bids from sales personnel to customers and work closely with customers to ensure satisfaction
• Process paperwork unique to the assigned group; answer and direct telephone calls
• Act as a technical resource to both internal and external customers to address and resolve inquires, and problems related to the business group
• Ability to secure sensitive information (which greatly impacts the organization) daily in a confidential manner 

Qualifications and Competencies: 

• Minimum of 3 years of experience required
• Sharp analytical thinking and reasoning abilities 
• Proficient with Microsoft Office 
• Ability to analyze and interpret data and take appropriate action 
• Must be extremely detail-oriented with sound problem-solving skills 
• Ability to prioritize and maintain high degree of organization 
• Excellent time management 
• Ability to communicate technical data in a clear and concise manner 
• Poses excellent written and verbal skills  
• Experience in Transformer/Switchgear or related industry preferred

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, an