Director, Novartis Patient Support (NPS) Enterprise Platform Management

Job Description Summary

#LI-Remote

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result.

This position will require travel as defined by the business (domestic and/ or international

The Director of Enterprise Product Management (Rare Disease) is responsible for overseeing the is responsible for leading product strategy, development, and execution of enterprise-level solutions with a focus on patient support experiences and programs (e.g., digital enablers, patient engagement tools, enrollment channels, etc.). This leader ensures that all solutions are developed, maintained, and scaled in accordance with enterprise standards, compliance requirements, and strategic priorities. The role collaborates cross-functionally to drive consistency, efficiency, and innovation across the non-core product landscape

The ideal candidate understands how to map the access journey and the strategic moments that matter while soliciting end user feedback and designing engaging services and experiences that simplify & modernize patient support programs. Learnings from effort will be rolled into enterprise modular capabilities and standards to be scaled across the portfolio of patient support programs. The role assumes experience and comfort working closely with external & internal stakeholders across functions in a typical large pharma environment.

 

Job Description

Your responsibilities will include, but are not limited to:

• Own and drive the patient and practice product rare disease experience, enterprise platform vision, strategy, roadmap, and end user satisfaction in collaboration with business and other product, design, and engineering leads
• Define and manage product lifecycle processes, including intake, prioritization, evaluation, sunsetting, and documentation.
• Partner with core product owners, IT, compliance, legal, and patient support teams to ensure non-core products integrate seamlessly and responsibly into the broader ecosystem.
• Serve as a key point of contact for cross-enterprise stakeholders related to non-core product planning and execution.
• Maintain a centralized view of all non-core product investments, capabilities, and performance metrics.
• Develop and track KPIs, ROI, and risk mitigation strategies for active non-core solutions.
• Identify opportunities to scale successful non-core pilots into enterprise-standard solutions.
• Ensure readiness and repeatability of tools and services used across multiple programs or indications.
• Ensure all products meet regulatory, privacy, and quality standards throughout their lifecycle.
• Serve as an escalation point for risk identification and mitigation planning.

What you’ll bring to the role:

Required Experience:

• Bachelor’s degree required; MBA or advanced degree in business, technology, or healthcare preferred
• 8+ years of experience in product governance, program management, or digital health product leadership, preferably within the pharmaceutical or healthcare industry
• Deep understanding of patient support services and the broader commercial or access ecosystem with rare disease experience preferred
• Experience managing cross-functional projects with multiple stakeholders and competing priorities
• Strong understanding of medical, legal, regulatory and compliance environment and ability to work collaboratively
• Strong understanding of insights and competitive intelligence requirements for new product and indication launches
• Change management and project management experience
• Strong knowledge of governance frameworks, compliance processes, and digital product lifecycle
• Excellent communication, organizational, and decision-making skills

The pay range for this position at commencement of employment is expected to be between $185,500 and $344,500.00/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and vari