eCommerce Business Analyst

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength.  WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

To enable our business to expand our lead in a market increasingly enhanced by technology, WM is undertaking a substantial technology transformation. We are seeking talented Information Technology professionals to join the WM team who are motivated to help us transform the way we design, build and use technology. With your skills and experience, we look for you to combine your technical expertise with industry best practices in an effort to align information technology solutions with Waste Management business strategy.

  I. Job Summary

Recognized across the organization for functional expertise. Acts as the primary liaison between the Technology and the business of new systems and enhancement of existing systems. Conducts technically advanced and in-depth level business process analysis, needs assessments and preliminary cost / benefit analysis in an effort to align Technology solutions with business initiatives.

  II. Duties and Responsibilities 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  Other ancillary duties may be assigned.

• Primary liaison between technical staff and business owners.
• Provides top-level business and systems analysis while focusing on organizational strategic vision.
• Contributes expertise in particular business processes and is responsible for formulating systems/process scope and objectives relative to the organization's business plan and user requirements, process flow definitions, business process mapping and functional specifications.
• Drive the direction and success of our eCommerce products and initiatives in collaboration with key business stakeholders and management
• Leads project team with gaining business user acceptance.
• Verifies the business user sign off acceptance and works with Technology and business for deployment plan.
• Ensures the development of complex information systems, or revisions to existing system logic to meet business requirements and objectives.
• Collaborate with cross-functional teams and leverage cutting-edge technologies to develop
• innovative eCommerce solutions that meet customer needs and drive business growth.
• Reviews progress and evaluates results for accuracy and efficiency.
   

III. Supervisory Responsibilities

Will coach and mentor less experienced analysts and act as team leader on more complicated systems projects.

  IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.  

 

A. Education and Experience

Education: Bachelors Degree (accredited) in Computer Science, MIS, Business Administration or similar area of study or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience. 

Experience: Eight years of relevant work experience as a IT Business Analyst (in addition to education requirement). Four years working as an IT Manager/Project Manager may substitute for the minimum years of experience.

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

Technically advanced knowledge or in-depth skills in one or more of the following is required:

• Systems development, implementation, upgrades and analyses
• QA testing, business analysis methodologies, system design and related analysis
• Project management methodologies
• Training and communication skills
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively with cross-functional teams.
• Familiarity with Agile methodologies, and experience working in Agile development environments.
• Strong analytical skills to interpret data and identify opportunities to make data-driven decisions.
• Familiarity with online/eCommerce customer journeys.
• Background working with Salesforce B2B Commerce pla