Frontline Recruiter

Role: Frontline Recruiter (CX, DC, Retail)  

Team: People + Culture Business Partnerships 

Scope: Individual Contributor, P3 

Years of Experience: 4+ Years  
Location: Reno, NV (Hybrid) 
 

General Summary 

The Frontline Recruiter leads full-cycle recruiting for Customer Experience (CX), Distribution Center (DC), and Retail roles within USA and Canada. This role balances individual hiring and high-volume hiring with a focus on quality of hire and candidate experience. This role operates with strong independence in day-to-day execution, applies functional expertise, and identifies opportunities to improve recruiting processes and outcomes. This recruiter is expected to proactively source talent, build pipelines, and partner closely with hiring managers to ensure we hire candidates who align with Patagonia’s values and the realities of frontline work. 

What You’ll Do 

Full-Cycle Recruiting Execution 

• Manage end-to-end recruiting across all frontline teams for both internal and external job requisitions. This includes high-volume seasonal hiring and individual roles 

• Partner with hiring managers to define role requirements, hiring plans, and timelines 

• Execute structured, consistent hiring processes aligned to recruiting policies and tools 

• Ensure equitable and consistent candidate evaluation practices 

Proactive Sourcing & Pipeline Building 

• Develop and execute sourcing strategies (direct sourcing, community outreach, partnerships) 

• Build diverse candidate pipelines aligned to business needs and company values 

• Reduce reliance on inbound applicants by actively identifying talent 

• Maintain ongoing pipelines for high-volume and recurring roles 

Quality of Hire & Hiring Manager Partnership 

• Advise hiring managers on candidate quality, market insights, and trade-offs 

• Influence decision-making using structured criteria and evidence-based assessments 

• Ensure alignment between candidate profiles and long-term success in frontline roles 

• Support internal mobility while maintaining fairness and transparency 

Process Improvement & Experience 

• Identify gaps in the current recruiting experience and recommend improvements 

• Partner with the recruiting technology team to simplify and streamline hiring workflows for managers and candidates 

• Use data and feedback to improve time-to-fill, candidate experience, and manager satisfaction 

• Contribute to scalable recruiting practices and tools 

Cross-Functional Collaboration 

• Partner with People +