DHS Regional Delivery Manager (Tampa, FL)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Client facing delivery and support manager focused on customer satisfaction, effective communication, and application deployment.  Also responsible for the direct management and development of a technical team focused on the end-to-end delivery of the AlinIQ Digital Health Applications.

• This is a remote position.
• Qualified candidates must currently live in the Tampa, FL area.
• Must be able to travel up towards 50%

What You’ll Work On

• Become a trusted advisor to customers.
• Prioritization and management of customer needs & conflicts, solutions leadership, effective team management and leadership with a continuous improvement mindset
• Provide feature/ product enhancement input based on customer feedback.
• Maintain and assume accountability for a culture of high customer service.
• Execute project work plans with a focus on timely completion & risk mitigation.
• Track and report on assigned project aspects on a regular basis.
• Enforce team compliance with all procedures and systems of record.
• Develop problem solving guidelines, checklists, or other materials to assist team in effectively and proactively addressing customer needs and problems.
• Revise and keep up to date, all project documents, and systems of record. Participate in team and customer meetings effectively.
• Lead the efficient cost management of your direct team in partnership with local controllers.
• Lead, direct, evaluate, and develop team members to effectively meet business objectives.

Key Competencies

• Strong verbal and written communication skills with excellent customer facing capabilities.
• Attention to detail and a concern for quality. People management and leadership skills
• Able to innovate; and willingness to bring forth ideas, escalate issues and risks in a positive way.

Special Skills & Knowledge

• Sound understanding of diagnostic laboratory workflows and the use of relevant software technologies in support of the same.
• Demonstrated hands on technical experience with laboratory information systems, middleware and/or analyzer management systems, inventory management systems and/or clinical decision support systems.
• Strong leadership skills in coaching, development, and growth within the organization
• Technical proficiency with general business applications such as MS Office, MS Project, Smartsheet