Research & Insights Sr. Analyst

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Job Category

Finance

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role

We're looking for an experienced Sr/Manager Research Analyst to join the GBGA L2C Insights and Transformation Team. The ideal candidate will be experienced at turning raw data from past research and surveys into compelling stories. You'll be responsible for digging into survey responses and research findings to uncover key trends and create clear, insightful visualizations. Your work will directly support our strategic decisions and help us better understand how to best improve the Seller Experience. 

Responsibilities

• Analyze and interpret data from a variety of sources, including surveys, market research, and past studies.

• Assist with aligning benchmark data from internal/external partners to compare against past time-boxing survey data to share across the business. 

• Identify key trends, patterns, and insights that can inform business strategy.

• Create compelling data visualizations, such as charts, graphs, and dashboards, to communicate findings to stakeholders across the organization.

• Develop and maintain reports that track key performance indicators (KPIs) and business trends.

• Collaborate with cross-functional teams to understand their data needs and provide analytical support as needed for specific market segments and roles. 

• Present complex data findings in a clear, concise, and understandable manner to both technical, and non-technical audiences.

• Assist in ad-hoc projects as needed. 

Required Qualifications

• Proven experience as a Data Analyst, or Research Analyst, or in a similar role.

• Expert-level proficiency with data visualization tools (e.g., Tableau, Sheets).

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Solid understanding of statistical analysis and data modeling.

• Excellent communication and presentation skills.

• Experience working with survey data and translating it into actionable insights.

• Expert-level knowledge in Excel and Google Sheets. 

• Demonstrated experience with Salesforce, including an understanding of how the platform solves business problems.

• Strong organizational and strategic thinking skills, with an ability to manage multiple responsibilities and projects.

• Past experience with survey tools, Survey Monkey, Quatrics.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our