Firmwide Outsourced Solutions and Managed Services Director, Digital Transformation Lead - Location Flexible

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

*All locations may be considered for this position with hybrid flexibility.

Outsourced Solutions and Managed Services Director, Digital Transformation Lead

RSM is a leading provider of audit, tax, and consulting services to middle-market businesses and entrepreneurs across a broad range of industries. RSM’s Outsourced Solutions and Managed Services team provides a strategic bridge between business development, practice leadership, customers, and internal operations. This newly created team offers the opportunity to work in a startup type environment and help build the offering from the beginning and help shape the future of the Managed Services Practice. We are currently seeking an Outsourced Solutions and Managed Services Director, Digital Transformation Lead.

Digital Transformation Lead Core Responsibilities:

• Develop and execute comprehensive digital transformation strategies in conjunction with the Enterprise Architect, Services Architect and Data Architect aligned with organizational goals. 

• Conduct market research and industry analysis to identify emerging trends and opportunities. 

• Assess the Consulting organization's digital maturity and identify areas for improvement. 

• Oversee the selection, implementation, and management of automation, digital technologies, including cloud computing, artificial intelligence, IoT, and data analytics. 

• Collaborate with multiple teams to ensure seamless integration of new technologies with existing systems. 

• Lead organizational change initiatives associated with digital transformation. 

• Develop communication plans to engage employees and stakeholders. 

• Provide training and support to facilitate adoption of new technologies and processes. 

• Enhance customer experiences through digital channels, such as e-commerce, mobile apps, and social media. 

• Analyze customer data to identify trends and improve customer satisfaction. 

• Foster a culture of innovation by encouraging experimentation and exploring new digital opportunities. 

• Identify and evaluate emerging technologies to drive competitive advantage. 

Metrics and Measurements:

• Establish key performance indicators (KPIs) to track the success of digital transformation initiatives. 

• Monitor and analyze metrics to measure ROI and identify areas for improvement. 

Required Skills and Qualifications 

• 6+ years working in a leadership role overseeing large scale innovation projects and change within a large, client facing organization

• Bachelor's degree in IT, Business Administration, or related fie

• Strong strategic thinking and problem-solving skills 

• Excellent communication and interpersonal skills 

• Deep understanding of digital technologies and their applications 

• Proven experience in leading complex change initiatives 

• Knowledge of project management methodologies 

• Ability to work effectively with cross-functional t