Field Services Supervisor - IT Service Desk - Days

The Field Services Supervisor supervises the day to day operations of the Field Services team by facilitating advanced technical requests to seek resolution in a timely fashion, overseeing training of new hires and the continued technical training for the team. This position [artners with manager in fulfilling administrative duties including project planning, equipment review and ordering, maintenance scheduling and documentation.

Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of three (3) years of progressive experience in information systems delivery with a minimum of one 1-2 years of team lead/leadership experience. Experience PREFERRED: Five (5) years’ experience in field services role to include 2 years of team lead/leadership experience. Project Management experience. Technical Documentation experience. Asset Management experience. IT budget experience. Education/training REQUIRED: Associate’s Degree in Computer Information Systems, or related field from an accredited program or equivalent combination of related education and experience. Education/training PREFERRED: Bachelor’s Degree in Computer Information Systems, or related field from an accredited program or equivalent combination of related education and experience. Independent action(s) required: Development of relationships with key stakeholders and end users throughout VCUHS. Negotiation, management and monitoring of Service Level Agreements. Production of enterprise metrics related to service delivery, support, and customer satisfaction. Manages projects, assesses workload and assigns appropriate resources. Supervisory responsibilities (if applicable): Ability to effectively manage, develop and motivate staff. Physical Requirements (includes use of assistance devices as appropriate): Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking

Days

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.