Senior Account Manager- medical devices

Req ID: 119992 
Remote Position: Yes 
Region: Americas 
Country: USA 

Summary

Advanced expertise in the area of business management and business development; applies expertise cross-functionally. Work is guided by broad company objectives and corporate policy. Incumbents oversee very complex, or multiple complex projects, including cross-functional projects where a high degree of judgment and independence are required in developing solutions and resolving unusual problem situations. Incumbents have decision-making authority and autonomy to deliver on goals of department/function, as applicable. Influences others cross-functionally to ensure functional or corporate goals met, and resolves conflicts in an effective manner. Erroneous decisions or failure to achieve goals may result in loss of revenue and may have a significant financial impact on the region or corporate profitability. May lead a regional functional area or project team with significant impact on company results. An expert in their field, provides ideas, opinions and advice to others cross functionally. Normally paired with a Sales Consultant 2 to form an account team, acts in conjunction with Sales to determine new methods and procedures. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Maintains positive relationships with key customers who have a significant impact on the success of the organization. Primary business interface with customer executives on issues related to business management. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading executives internally and externally. Accountable for overall strategic business management within assigned accounts.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Maintains a minimum revenue accountability (a personal sales quota) equivalent to at least US$2M in value-add.
• Acts as the strategic business interface for several accounts on a global basis.
• Accountable for understanding the customer's overall strategy and direction in the 1-5 year timeframe.
• Develops strategies and tactics (including pricing strategies) which Celestica will use to win, protect and grow business with the customer.
• Develops customer presentations and proposals.
• Provides direction, guidance and support to the Sales and Operations teams in order to ensure alignment with the strategy and execution of the tactics developed for the account.
• Conducts contract and agreement negotiations, including the development and execution of the negotiation mandate and strategy.
• Ensures that all RFQ responses & proposals are complete, accurate, on-time & consistent with the overall account strategy.
• Represents Celesticas overall business interests.
• Actively manages customer perceptions.
• Advises on execution of contract terms and conditions.
• Performs analysis, qualification and determines new opportunities.
• Coordinates all strategic account activity globally.

Knowledge/Skills/Competencies

• Broad knowledge of electro/mechanical medical device manufacturing environment, materials and processes
• Knowledge of ISO 13485 Medical Device Quality Management Systems and other medical device industry standards, regulations, and directives
• Excellent customer contact, negotiation and problem resolution skills.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• In-depth knowledge of the business issues associated with electronics manufacturing.
• In-depth knowledge of manufacturing processes and supply chain management.
• Engineering and operations knowledge to a depth where the candidate can interface between customer and Celestica engineering teams
• Good presentation, data management and computer skills (Excel & PPT). •    Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• This role interacts with multicultural workplaces. While not required, the ability to speak Spanish is a plus.
• Strong business management skills.
• High level of business acumen.
• Strong time management skills and multi-tasking skills are a requirement.
• Strong business development skills, win/win negotiation skills, contract negotiation skills, communication skills, teamwork skills, interpersonal skills are all critical.
• High degree of computer literacy, with proficiency in Microsoft Office applications
• Strong skills and abilities in conflict resolution, influencing individuals over w