Project (Client Services) Mgr Level 2

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The NA Connected Services Project Manager position is responsible for the leadership and delivery of services projects for customers within the Connected Services business suite of offerings. This position requires self-initiative, ownership, excellent listening skills, commercial sensitivity, responsiveness, collaboration, technical engineering expertise, time management and business acumen.  This position will be responsible for managing multifunction and multi-vendor efforts to plan, sell, implement, and support service solutions to address customers’ complex business issues. Manage the integration and/or development and execution of deliverables directly to the customer and in support of projects that could exceed $1M in revenue.  Global collaboration and project/support coordination will be needed as required. 

This position requires the person to possess and demonstrate a diverse set of commercial and technical project management skills. This will be coupled with the ability to think “big picture” about how RA products and systems are incorporated with the overall customer application. The Project Manager has demonstrated leadership qualities of project planning, tracking and organizing to successfully take ownership and be the single point of contact for the customer in managing solutions support engagements throughout the lifecycle of the engagement. 

This role will report to the Project Manager Team Lead and is located in Mayfield Heights, OH. 

Responsibilities - What You'll Do: 

• Oversee all project/program activities - commercially and technically
• Understand and able to articulate at a high level the different Safety Services product offerings and their general benefits to a customer
• Drive resolution for all open issues
• Act as primary contact to customer and safety consultants for service to customer
• Ensure customer ROI expectations are met or exceeded
• Ability to adapt to various applications and process criteria and work to create more efficiencies for self and peers
• Frequently interact with others to build productive internal/external working relationships
• Be able to receive assignments in the form of high-level objectives with goals and the process by which to meet goals, while executing with excellence
• Lead by example, striving for continuous improvement, demonstrating positive work ethic, fulfilling commitments to customers and Rockwell Automation, valuing, and encouraging a diverse workforce.
• Completing and submitting required reports on time, and acting in a professional manner
• Provide timely responsiveness to customers, sales, and management with the appropriate level of urgency in delivering results
• Be able to efficiently organize and prioritize tasks associated with multiple projects executing in parallel
• Be able to quickly drive effective resolution to customer escalations, generate commercial responses in reply, and incorporate corrective actions into the project moving forward

The Essentials - You Will Have:  

• Bachelor’s degree
• Ability to travel up to 10%
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

The Preferred - You Might Have:

• Minimum wo years of project management experience
• Demonstrated success at simultaneously managing multiple complex projects
• Demonstrated ability to work independently and be self-motivated
• Must have flexibility with working styles
• Can make efficient decisions, even with vague information
• Extensive experience with direct customer contact
• Must be able to work in a stressful environment whe