***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX***

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Manager ServiceNow Sprint, you will bring your technical skills to a hospitality company with an award-winning culture. On the Technology Directory and Collaboration Services team reporting to Director Identity & Access Management, you will support projects including ServiceNow upgrades, demand management, language enhancements, etc.

 
HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Lead the end-to-end implementation planning, release management, test execution, communication, and change management processes, delivering ServiceNow solutions following software development life cycle methodology.
• Mature TD&CS demand model and project management capabilities within ServiceNow, including integrations with other development platforms (e.g., JIRA, GitHub, etc.), integrating development pipelines, workflows, and data management across systems.
• Work with the platform architecture and development teams to ensure alignment to standards and roadmap trajectory.
• Plan, coordinate, and co-lead meetings and regularly communicate progress to Steering Committee, partners, and the program team. Identify and communicate project risks, issues, concerns, and possible resolutions.
• Interpret illustrations of workflow and AI capabilities to confirm future state functionality and evolution to enhanced processing. Develop corresponding delivery plans.

How you will collaborate with others:

• Collaborate with partners to scope and prioritize opportunities, optimizing ServiceNow capabilities, enhancing integrations, and increasing automation.
• Collaborate with TD&CS partners (ServiceNow, M365, IAM, etc.) to scop