Senior Officer, Academic Administration

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Job Type:

Employee

Duration in Months (for fixed-term jobs):

3

Job Family:

Academic Administration

# of Open Positions:

1

Faculty/Service - Department:

Faculty of Social Sciences_Senior Officers_BEPC

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

juin 10, 2024

Closing Date:

juin 21, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:

35

Salary Grade:

SSUO Grade 08

Salary Range:

$62 218,00 - $78 589,00

About the Faculty of Social Sciences
The FSS comprises nine departments, schools and institutes, which offer undergraduate, masters and doctoral programs in both English and French. With its 10,000 students, 260 full-time professors, and wide array of programs and research centres, the Faculty of Social Sciences plays a key role at the heart of the University of Ottawa. Its graduate students are supervised by excellent researchers and undertake cutting-edge research in the Faculty's masters and Ph.D. programs. Along with its complement of about 100 administrative employees, the faculty is proud to provide a collaborative working environment that inspires new ideas, encourages creative ingenuity, and promotes excellence.

Position purpose:

Under the supervision of the Lead Coordinator of Academic Administration, acts as the first point of contact for students by receiving, anticipating, acknowledging and responding to various student requests and provides an excellent customer service to attract, retain and maintain sufficient number of students in all programs of study. Performs administrative tasks such as assessing requests, making recommendations, approving certain requests and following up with students, colleagues and other faculties. As an ambassador for the University and the Faculty, attends convocation ceremonies and various events to promote the services of the University of Ottawa and the Faculty.

In this role, your main responsibilities will include:

Academic Development and Student Retention

• Evaluate student needs by analyzing, identifying, interpreting and translating student needs to determine which policies and procedures need to be activated.

• Support the planning process for student interventions by providing a diagnosis and recommendations to address student issues.

• Assist to the implementation process by providing relevant information to inform the approach for each intervention.

• Perform follow-ups for student files to facilitate meeting administrative and academic timelines.

• Redirect students to the appropriate services to ensure they receive proper support to help them pursue their studies.

Operations Management

• Analyze student files with conditional acceptance and/or equivalences, so the Academic Development and Student Retention Specialist can follow up with these students. Monitor these files to ensure that administrative and academic deadlines are respected.

• Serve as a first point of contact for students by receiving, acknowledging and taking action on student requests for modification to their selected program of study.

• Serve as a first point of contact for students by receiving and acknowledging student requests for course selection and registration. Determine the eligibility of the request. Based on eligibility, approve course selection for first year students and special students and perform the necessary steps to finalize requests.

• Evaluate files pertaining to academic performance and taking all necessary steps to populate relevant systems.

• Identify students in difficulty and students who might potentially experience academic difficulties by analyzing academic performance and other relevant data (ex. absenteeism rates). Share information with colleagues to alert them of potential student intervention opportunities.

• Serve as a first point of contact for student by receiving and acknowledging student requests pertaining to student mobility (ex. permission letters, agreements, etc.). Determine the students’ eligibility and coordinate the course selection to facilitate the transition to other programs and/or institutions.

• Graduation: Conduct a primary evaluation of files while respecting the policies and processes to identify and prepare files for graduation. Attend the graduation ceremony as an ambassa