Engineering Program Manager, iCloud Mail, Apple Services Engineering

Summary

Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology! The Cloud Products and Platform program team within Apple Services Engineering is seeking an extraordinary Engineering Program Manager to help drive iCloud Mail — a service relied upon by hundreds of millions of customers around the world every day.

We're looking for someone with a deep understanding of technology and a genuine enthusiasm for delivering complex, cross-functional projects in a fast-paced environment. If you are curious about the details, driven to achieve, and passionate about the product, we would love to hear from you! Come help us solve some gnarly problems to deliver wow experiences to millions of Apple customers!

Description

As the iCloud Mail EPM, you will lead cross-functional programs that deliver new capabilities and quality improvements to one of Apple's most widely used services. You'll partner with engineering, design, and operations leaders to define plans, manage risks and dependencies, and keep stakeholders aligned from concept through launch.

Preferred Qualifications

Familiarity with Claude code development
Experience managing incident response, service health, or operational readiness programs for live production services
Background partnering with Privacy, Security, Legal, and Localization teams to launch globally compliant features
Working knowledge of email standards and technologies such as IMAP, SMTP, JMAP, MIME, DKIM/SPF/DMARC, or related anti-abuse and deliverability systems

Minimum Qualifications

3+ years of experience in Program / Project management successfully leading highly cross-functional software development
Experience leading large programs; from requirements gathering collaboration with product and design teams, through software development and release qualification while maintaining a high bar for quality.
Previous experience building customer facing products / services with foundational understanding of the technical details
Exceptional verbal and written communication skills with the ability to filter and distill relevant information for the right audience
Strong analytical thinking, analysis, and problem-solving skills
Ability to communicate abstract ideas clearly and independently manage complex project objectives