Consumer Care Sr. Specialist with German

Seniority Level:<p></p><p></p><p><span>#DreamBig</span></p><p></p><p><span>Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.</span></p><p><span>That’s Who We Are: Come and </span><b>OWN IT.</b></p><p></p><p>As a Consumer Care Sr. Specialist, below are the responsibilities:</p><ul><li><p><span><span>Ensure operational coverage for </span><span>business-as-usual</span><span> consumer requests, focusing on marketing</span><span> and </span><span>commercial requests</span><span> across different channels and </span><span>touchpoints</span><span> (phone, email, website</span><span>s</span><span>, social media)</span></span><span> </span></p></li></ul><ul><li><p><span><span>Ensure operational coverage for quality inquiries from our consumers, deep diving with our internal </span><span>stakeholders</span><span> </span><span>in order to</span><span> provide necessary feedback toward our consumers.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Improve consumer journey in contact models as well as consumer satisfaction</span><span> and loyalty.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Be part of a role with growth </span><span>mindset and</span><span> looking at opportunities for improving our consumer journey and internal journey.</span></span><span> </span></p></li></ul><p></p><p><b>Technical Competencies: </b></p><ul><li><span>Basic knowledge of MS Office tools</span></li><li><span>Salesforce experience would be an advantage</span></li></ul><p><b>Language skills </b></p><ul><li><span>Fluent German in speaking, reading and writing</span></li><li><span>Fluent English in speaking, reading and writing</span></li></ul><p></p><p><b>What's in it for you </b></p><ul><li><span>Benefits for you and your family to help your physical and mental health </span></li><li><span>Competitive parental leave and pension contributions (2,5%)</span></li><li><span>25 days of holidays per year</span></li><li><span>Employee benefits to help your physical and mental health and overall well-being (Accident, Health and Luggage insurance</span></li><li><span>Beer allowance to enjoy our brands</span></li><li><span>Meal vouchers</span></li><li><span>Employee networks to support diversity and inclusion</span></li><li><span>Local Bonus</span></li><li><span>26 weeks paid leave for primary caregivers</span></li></ul><p></p><p><b>Why build your career with us:</b></p><p><span>We recruit for mindset, ambition, cultural fit, and growth opportunities.</span></p><p><b>UNIQUE CULTURE</b></p><p><span>We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.</span></p><p><b>BRANDS EVERYONE LOVES</b></p><p><span>We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.</span></p><p><b>GROWTH OPPORTUNITIES</b></p><p><span>Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.</span></p><p></p><p></p><p>#LI-ABI ZoneEUR </p><p></p>