Client Service Representative

About This Role

CAE, the worldwide leader in aviation training is looking for a Client Service Representative to join our brand new, state of the art, Business Aviation Training facility in Las Vegas.

If you are someone who thrives in a fast paced, dynamic environment and have a passion for providing the highest level of customer service this role is for you!!

We have multiple shifts available:

• Weekends required
• Thursday- Monday
• Friday- Tuesday
• Hours may vary between 7am - 6pm based on business needs

*This position will be onsite*

The Client Services Representative (CSR) is responsible for handling an array of client-facing duties. The CSR will be the main point of contact for any/all customer service requests. Their focus will be to interact with customers in person, over the phone and via email.  They must maintain a high level of professionalism.

The ideal candidate will be customer focused, detail and process oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.

Primary Responsibilities

• Experienced in providing seamless support to all levels including C-level executives
• Contacts clients for pre-training introduction
• Assists with troubleshooting and provides necessary training materials
• Arranges to collect client check in documents prior to arrival
• Delivers hospitality items and check in badges with schedules to local hotels
• Ensure classroom is properly set up and materials are available
• Greet clients at check in to the training center
• Provides executive level support during their training event
• Organize meetings and ensure they are coordinated, placed on Outlook calendars, etc.
• Will offer NATA approved fingerprinting and receive necessary TSA approvals
• Will become a Notary Public and adhere to the rules associated
• Excellent verbal and written communication skills required
• Meticulous attention to detail
• Acts as liaison for the client between various internal departments
• Training Center is open 24/7, schedule may vary based on business need

EDUCATION & EXPERIENCE REQUIRED

• High School graduate or equivalent
• Two-year degree highly preferred
• Hotel, concierge, travel or customer service experience preferred
• Expert level Experience in Microsoft Suite products including Word, Excel and PowerPoint with emphasis on MS Outlook and Teams
• Comfortable providing support to Clients on Apple products and iOs applications
• Adept at utilizing and learning multiple software platforms

QUALIFICATIONS

• Able to process sensitive data and correspondence with uncompromised integrity and confidentiality.           
• Can easily build rapport with clients and stakeholders both in person and in writing.
• An expert communicator who can listen effectively to find the root cause of issues and communicate in a clear and friendly way to ensure positive results.
• Professional appearance and dress required
• Always maintains a positive and consummately professional demeanor with ability to instill the trust and engagement of others.

WORKING CONDITIONS

• Ability to sit for prolonged periods of time up to 8-9 hours per day
• Ability to pick up 50 lbs. or less
• Stooping, squatting may be required
• Ability to be on the computer for long periods of time

CAE OFFERS:

• Closed for holidays including Christmas Eve - New Year's Day
• Benefits: Fully flexible, allowing you to choose what is important. Benefits start on day one
• Retirement: Defined Benefits Retirement Plan & Group Registered Retirement Savings Plan (RRSP).
• Financial Perks: Employee Stock Purchase Plan & numerous corporate discounts.
• Personal and Family Programs: Physical Wellness Plan & Supplementary Maternity Plan.
• Work-Life Balance: Flextime & Jeans Fridays all year.

CAE is an Equal Opportunity Employer and considers qualified applicants for emplo