Trucking Transportation Dispatcher - IMC Magic Valley/Twin Falls, ID

 

 

Job ID:  517881

 

Idaho Materials & Construction, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.  We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.  We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.   

 

Position Overview

 

The Transportation Dispatcher is a skilled position with a primary responsibility to manage customer requests, transportation driver schedules, call in times and payroll.

 

Key Responsibilities (Essential Duties and Functions)

 

• Control the number of drivers needed throughout the day and make any necessary adjustments that will maintain the goals set by the company.
• Have a pleasant and accommodating voice over the phone and always demonstrate a positive attitude.
• Develop a positive rapport with Drivers and company supervisors.
• Demonstrate familiarity with delivery areas and must be able to assist drivers in finding jobsites.
• Must be able to determine travel time to jobs and best plant location to service jobs.
• Able and willing to work overtime and varying shifts including early mornings, late afternoons, and Saturdays.

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

 

Education/Experience

• High school diploma or General Education Degree GED is preferred.

 

Work Requirements

• Prior related experience in the industry is a plus.

 

Knowledge/Skill Requirements

 

• CDL preferred or be willing to obtain.
• Equipment Operation preferred or willing to be trained.
• To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software and Word Processing software.
• Customer service skills are essential.
• Ability to read and comprehend instructions, correspondence, and memos. 
• Ability to write clearly and effectively.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.
• Ability to work well with others in a group or one on one setting.  

 

 

Key Competencies

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
• Teamwork - Contributes to building a positive team spirit.
• Judgment - Exhibits sound and accurate judgment.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
• Initiative - Asks for and offers help when needed.
• Innovation - Generates suggestions for improving work.
• Quality - Demonstrates accuracy and thoroughness; Loo