Technical Customer Service Advisor

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Working hours are Monday - Thursday, 09:00 - 17:15 and Friday, 08:45 - 17:00

As a Technical Customer Service Advisor for Food Testing, you will deliver improved and consistent customer service through people management, service delivery and cost control.

Main Duties

• To be the primary contact and handle customer enquiries and technical expertise for all aspects of Eurofins testing services to ensure the highest quality customer service.
• To be accountable for customer satisfaction, notably through ensuring good reporting turnaround times and a rapid follow up of customer communications.
• To grow sales through intimate customer knowledge, up selling actions and serviceability.
• Be a key leader for the company’s aged debt chasing.
• Identify continual improvement in the customers overall experience with Eurofins.
• Account management including customer relations management, preparation and updating of quotations and retail testing programme. Manage contracts through regular phone/email contact.
• To have a basic understanding of costing and pricing strategies in order to prepare and update quotations and project specifications for customers.
• To work closely with the sales team in customer retention and development.
• Keep up to date with current techniques, topics and legislation.
• Contribute to the team, ensuring efficient and timely delivery of services to meet customer requirements.
• Support junior team members in resolving day to day processing stumbling blocks and any other issues.
• Meeting targets – Turnaround times, service level, reporting times and overdue work.
• Work closely with the service centre managers to communicate On-Time or technical misses and quality concerns.
• Anticipates, detects, promotes quality and process improvement needs in the maintenance and continued development of key client relationships.

Qualifications

• Educated to degree level or diploma in a scientific discipline.
• Proven experience in sales and customer service
• Good commercial awareness and business acumen.
• Good communication skills both internally and externally.
• Positive attitude and sense of urgency
• Excellent and proven people management experience
• Ability to understand client’s requirements and to be able to devise and articulate the most appropriate solutions.
• Well-organised with good project management skills.
• Proven ability to work independently.
• Enthusiastic and a reliable team player.
• Passionate about quality and client service.

Additional Information

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 

Your data 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful. 

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed t