Certified Medical Assistant

Twin Health 

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. 

Working here  

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with several companies, such as Blackstone, HCSC, RRD, Benjamin Moore, and many others. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Opportunity

The Enrollment Certified Medical Assistant is a unique role at Twin and directly supports the onboarding process for members. This position is heavily team-oriented and relies on strong communication and organizational skills. The Enrollment MA conducts scheduled member phone calls as part of Twin’s Intake/Enrollment process and works within a team of enrollment advisors and Registered Nurses. Responsibilities include preparing charts, scheduling appointments and conducting intake tasks such as medication reconciliation, confirming primary care provider (PCP) and specialist details, as well as verifying pharmacy information. Proficiency in scheduling and documentation, experience with multiple systems and platforms, as well as the ability to engage with members and fulfill scheduled visits on time are critical success factors for this role. Additional considerations include ability to work with competing priorities and comfort with change. Member enrollment is the first step in helping our members and care providers manage coordinated care more effectively. A successful candidate for this role is engaging and energetic with empathy and appreciation of details. You are excited to jump into a day with routine and scheduled member visits, but also a bit different than the day before because of the new members you will meet. 

The schedule for this position is Monday-Thursday 11am-7:30pm and Friday 9am-5:30pm in your time zone. 

Responsibilities 

• Works cross-collaboratively to capture, enter and confirm health profile information vital for virtual on-boarding and visits
• Collects and maintains accurate Twin members’ health information and upholds compliance (HIPAA)  
• Conducts new member phone call visits with scripting and completes documentation; effectively engages members about Twin Health and in partnership with Enrollment team
• Supports scheduling coordination and helps ensures accuracy of scheduled member visits
• Outreaches to potential members and helps collect initial assessment data and info that helps determine program eligibility (based on established criteria) 
• Clearly and compassionately explains benefits of enrolling in a Twin program to members
• Also assists with and completes medication requests, tasking actions, lab reminders and scheduling,  prior authorizations, and other non-clinical triaging
• Demonstrates excellent communication skills with passion and empathy while also documenting with accuracy and detail
• May support pilots and efforts at a high-level and help identify impact(s) related to changes
• Helps identify and address potential challenges by providing feedback (i.e. may help track and report on specific processes, as determined by managing team)  
• May include member outreach to help complete med entry and capture missing information 
• Utilizes EMR tools/platforms, portal messages, phone calls, faxes and/or letters
• May help initiate medication refill requests
• Assists RN in coordinating and completing on-boarding tasks
• Participates in team huddles, care management planning and operations meetings
• Participates in co