Sr Fare Products Consultant

Department:

Product & Loyalty

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

• This role is responsible for the strategy, development, and performance of the Southwest Airlines fare products. This role is a seasoned member of the Team, contributing at a high level to collaborate across departments to drive forward product strategy and elevate performance. This role will be responsible for partnering across the organization to ensure the optimal holistic outcome for the fare product portfolio. This role will also deliver updates on KPIs and holistic measures including product conversion, profitability, and competitive placement.

Additional details

• Learn about our evolution and where you can bring your talents to support these impactful changes: careers.southwestair.com/commercial-transformation
• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.   
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

Responsibilities

• Serve as thought leader to establish the vision, strategy, and goals for the fare product portfolio
• Drive decision making and maintain perspective on current and future product attributes; develop roadmap of product innovations and enhancement opportunities
• Generate product management strategies and advise partners to ensure cohesive execution; this includes merchandising, go-to-market, pricing, financial performance, customer experience, and operational execution
• Act as expert authority to deliver insights on product positioning and competitive differentiation
• Deliver insights from market research to inform product strategy and decisions
• Synthesize data and trends into effective storylines to keep organization informed on results and priorities; efficiently influence with both written and verbal messaging
• Define performance KPIs, communicate holistic performance trends, and advise on actions to improve performance
• Analyze business data to diagnose performance trends
• Executes against critical data and reporting needs to support product strategies
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Skilled in establishing and maintaining effective working relationships with other departments in order to influence business decisions
• Skilled in product development, project and/or product management
• Skilled in mathematics, analytics, and problem solving, with focus on KPI and performance management
• Skilled in executive-level communications, with ability to communicate effectively by listening intently, questioning appropriately, influencing outcomes, and articulating clearly in both written and verbal formats
• Skilled in formatting and presenting data and information
• Skilled in demonstrating high emotional intelligence in various situations dealing with both internal and external stakeholders
• Skilled in handling high volumes of work, prioritizing effectively, and hitting promised timelines with high-quality deliverables with minimal leadership oversight
• Skilled in self-motivation and functioning autonomously in regular activities
• Skilled in Microsoft Excel and Power Point (building, formatting, presenting, etc.
• Knowledge of business case development, cost/benefit trade-offs and return on investment analysis
• Knowledge of revenue management strategies
• Knowledge of technology and digital development and processes

Education

• Required: High School Diploma or GED

Experience

• Expert level experience, expansive and far-reaching knowledge in:
  • Travel industry product evolution