Maintenance Renewal Analyst

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 
The Maintenance Renewal Analyst (MRA) is responsible for enhancing sales processes by evaluating and organizing data between clients and OEM/Vendor to help optimize business outcomes.
The MRA develops and maintains strong pre and post-sales contact with maintenance vendors in order to facilitate positive and productive long-term relationships. Quickly resolves issues/problems through independent thinking and by making judgment calls based on interactions/experience with vendors.

Responsibilities

• Manage customer relationships by providing internal support; resolving concerns and issues.
• Compile, analyze, and interpret data from OEM and Client to develop and present solution.
• Maintain, implement and ensure data accuracy within ERP (Salesforce) and external systems utilized internally to Ahead and customer facing.
• Translate business requirements into specification that are used to implement required reports and dashboards, create from potentially multiple data source.
• Manage transaction lifecycle from quote to cash – identify account requests and coordinate/ manage internal support team resources to ensure customer satisfaction
• Work independently with maintenance vendors to address questions/issues and provide timely solutions; engage with internal/external support team on resolution
• Assist in structuring deals with Account Managers. Prepare customer pricing and proposals for maintenance renewals using the parameters set by assigned Account Managers
• Work to develop vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests
• Provide ‘value-add’ services to maintenance customers as requested (SN# swap, site/address change, maintenance schedules, contract summary reports.)
• Receive, track, and import renewal data into renewal database
• Error check completed renewals
• Proactively quote upcoming renewals and provide accurate visibility into current quarters renewal opportunities
• Measuring, tracking, analyzing, and reporting sales goal vs. plan and forecast
• Analyzing market trends
• Producing and maintaining standard sales reports
• Presenting and distributing data interpretations
• Evaluating the work performance of Client Directors
• Making recommendations to the Client Ops, Sales, Sales/Executive Leadership and Marketing Teams
• Embrace new and existing technology to remove bottlenecks and boost efficiency
• Entering information into Salesforce, Clari, and other tools as necessary
• Maintain an active understanding of the sales enablement, engagement, and selling processes
• Create, update, maintain new and existing policies and procedures to improve process and achieve scale
• Other relevant duties as assigned

Qualifications

• Bachelor’s degree is preferred or equivalent experience
• 2 - 3 years of Maintenance Support preferred – in the Technology Industry is preferred
• Intermediate proficiency in excel with the knowledge & ability to run pivot tables and write formulas.
• Open to various backgrounds
• Strong mathematical aptitude and the ability to work with and easily calculate margin percentages using cost+, list-, and flat GPM% models.
• Experience with Salesforce or other CRM preferred.
• Independent self-starter, effective team player with creative problem-solving skills to help the organization achieve its earnings objectives
• History of working in a high volume, fast-paced sales environment required, working effectively and efficiently under pressure
• Strong verbal and written communication skills; ability to articulate needs
• Ability to instantly build rapport
• Strong interpersonal skills to effectively interact with all levels of internal and external clients
• Organizational skills
• Time management ability
• Adaptable/Ability to react to situation