Client Access Representative (72020)

This position is responsible for creating, modifying, and rescheduling patient appointments for all CrescentCare locations.  Other responsibilities include, but are not limited too:

• Provide provision of clinical front office support
• Call retention, telephone encounters, document management and scheduling appointments  
• Assist with programmatic data entry
• Provide excellent customer service

Competencies

• Excellent verbal and written communication skills
• Ability to take initiative, problem-solve and follow through on tasks and duties to completion.
• Flexible and non-judgmental ability to work with stigmatized populations and the general population.
• Culturally open when interacting with populations/clients of different backgrounds and value systems.
• Able to multi-task and function in an office with high call volume and face to face patient encounters
• Possess telephone etiquette skills to provide customer service for all patients
• Able to relate to all patients with a positive and caring attitude

Requirements

• Punctuality is an imperative in this position
• Demonstrated technical & computer skills appropriate for the position 
• Federal criminal background check
• 40 hour work week

Education Requirements

• High School diploma or equivalent required
• If hired, documented proof of highest level of education completed must be delivered on first day of employment

Preferred Qualifications

• Fluent in Spoken and Written Spanish Strongly Preferred
• Associates Degree 
• Bachelor’s Degree can substitute for two years of experience
• 2-3 years’ experience in customer service highly desirable
• 2 years’ experience in the medical field or prior call center experience preferred
• Federally Qualified Health Center experience (FQHC) 
• HIV/AIDS knowledge and patient experience
• Experience with the LGBTQ community

Our mission is to offer comprehensive health and wellness services to the community, to advocate empowerment, to safeguard the rights and dignity of individuals, and to provide for an enlightened public. We offer a broad range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.

Services Offered to Our Clients

Primary Health Care • Pediatrics • Dentistry • Gender Clinic • Behavioral Health • Addiction Recovery

Case Management • Nutrition Programs • Medicaid/Insurance Enrollment • Legal Services

Food and Housing Assistance • Smoking Cessation • Syringe Access Program