Sr. Operations Project Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Business Enablement, Initiatives & Controls Team supports the Consumer Client Experience & Business Transformation (CCEBT) organization within Consumer Banking. Our team partners with the CCEBT Front Line Unit teams to provide subject matter expertise for Operational & Regulatory readiness relating to Targeted Risk Assessments, Internal Audits & External Regulatory Exams in an effort to promote effective risk management.

Responsibilities:

• Oversee Exams, Audits & Targeted Risk Assessments across the Consumer Client Experience & Business Transformation teams

• Responsibilities include leading meetings with executive leaders to facilitate comprehensive process walkthroughs, managing and prioritizing initial and subsequent requests from Internal Audit and external Regulators, and drafting and finalizing clear, accurate, and well‑substantiated responses

• Coordinate and influence across multiple roles, functions, and levels of the organization—from individual contributors to senior and executive leadership—to ensure timely completion of deliverables and adherence to due dates

• Oversee the design and effectiveness of the risk and control environment to support Consumer Client Experience & Business Transformation and ensure adherence to enterprise-wide standards

• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

Required Qualifications:

• Audit & Exam Management: 3+ years of experience of managing Audits & Exams

• Risk Framework:  5+ years of experience in a Risk Mitigation position such as Business Controls or equivalent role

• Organization: Ability to effectively manage multiple concurrent requests across audit and exam activities

• Analytical Thinking: Ability to systematically evaluate complex information to identify patterns, trends, and insights

• Attention to Detail: Demonstrates precision and thoroughness in completing tasks and reviewing work

• Critical Thinking: Applies objective analysis and evaluation to form sound judgments and decisions

• Problem Solving: Effectively identify issues and implement practical solutions to resolve them

• Written Communications: Clearly and professionally conveys information in written form tailored to the audience

• Decision Making: Makes timely and informed choices by assessing available data and potential outcomes

• Innovative Thinking: Generates creative ideas and approaches to improving processes or solving challenges

• Prioritization: Organizes tasks and responsibilities based on urgency and importance to meet deadlines

• Recording/Organizing Information: Accurately captures, structures, and maintains data for easy access and reference

• Research: Gathers, analyzes, and interprets relevant information to support decision-making and strategy

• Collaborative Self‑Starter & Team Minded: Able to work in a team environment as well as independently

Desired Qualifications:

• Experience working in Global Risk Management (GRM), Global Compliance & Operational Risk (GCOR) or Audit

Skills:

• Attention to Detail

• Critical Thinking

• Customer and Client Focus

• Prioritization

• Risk Management

• Active Listening

• Coaching

• Collaboration

• Performance Management

• Planning

• Business Case Review

• Change Management

• Conflict Management

• P