KJUS Customer Service Representative

KJUS revolutionizes the market with its Ski, Golf and Lifestyle collections season after season. Be on the pulse of innovation and join our passionate team. This position will report directly to the Customer Service Supervisor. 

Customer Service Representative

(full-time; Boulder, CO)

Responsible for front-line communication with customers, consumers, and Sales Representatives by providing superior customer service. Properly ensure consistent communication of products, programs, availability and lead time information while coordinating special projects and promptly resolving problems as they occur.

Responsibilities:

Customer Service (60%)

• Expert in answering phone calls and customer emails to address customer concerns in a professional, efficient, and caring manner
• Evaluate, process, and complete warranty claims with professionalism and superior customer service
• Account Invoicing 
• Retain a vast understanding of product lines 
• Maintain working knowledge of company policy with regards to products and service policies
• Contact clients and agents to provide sales, product, pricing, and inventory data as required by sales team
• General administrative support to operations, sales, and marketing departments
• Assist with order processing and re-order requests
• Assist with warranty process 

Record Keeping, Reporting, and Logistics (40%)

• Support in managing the accuracy, availability, and data integrity of inventory (including salesman samples) across all business systems
• Maintain customer files, orders, correspondence, invoices, payments
• Enter & process pre book orders
• Consistent communication and follow up with third party logistics partner 
• Prepare sales statistics and reports to support sales team 
• Assist with accurate, timely fulfillment and shipment of orders – both in house and nationally
• Coordinate with the marketing and e-commerce on direct-to-consumer promotions, events, etc. 
• Work trade show booths and help with occasional golf or ski event

Qualifications:

• High school diploma or equivalent, bachelor’s degree preferred
• 2 years of eCommerce or customer service experience 
• Extended periods of time sitting and/or standing, occasional lifting
• Proficient computer skills (MS Office, Outlook)
• A passion for outdoor sports industry

Compensation: Salaried, Non-Exempt | $41,500 - $49,900