Senior Digital Product Owner - Cat Foresight Fleet Management Workflow

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry-leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

This is a Global Digital Product Owner role focused on managing the development and support of the CAT Foresight CVA and Planned Maintenance products.

Provides day-to-day support to design and development teams, Cat Foresight users and field service staff in relation to product implementation, customization, questions, and problems.

Cat Foresight is digital product tool suite of operational technologies focused enabling lead generation services and fleet/equipment management services.

• Focus is on defining, redesigning and driving the development of a redesigned fleet manager workflow and experience in Cat Foresight
• speed of insights retrieval
• task automation
• application integration
• reduce redundant tasks
• AI enablement
• Lead and support the design and development work coming out of FM discovery sprints (aka Project Delicious)
• Drive new Cat Foresight product innovations:
  • CAT AI Assistant for Fleet Managers
  • Asset timeline/lifeline initiative
  • Fleet Manager hot sheet/landing page initiative
  • FM Compass dashboard
• Preparation of engineering ready features – epics, features, acceptance criteria, user testing, launch to users, documentation and user communications
• Close teamwork, collaboration and alignment with
  • US and Slovakia based Cat Foresight product managers and owner
  • Engineering teams based in Slovakia, India
  • Stakeholders in Resource Industries
  • Cat Foresight Program Management
  • Cat Dealers and Job Site Solutions teams
  • Cat Digital Dealer Adoption division
  • Fleet manager counsel

What You Will Do:

• Close collaboration and active engagement with digital product managers, Cat Foresight users and development teams and CAT Digital Support.
• Identify opportunities to improve user workflow, user experience and user driven innovations
• Translation of business requirements into technical requirements, acceptance criteria, UI changes
• Support prioritization of product backlog features
• Support activities to enable user adoption and growth
• Driving the development timeline of product strategic roadmap, continuous improvement and integration features
• Proactive support to drive timely product quality improvements
• Identification and documentation of bug features
• Tier 2 level hand up support

What You Will Have:

This role requires a combination of technical, business and interpersonal skills.

• Decision Making and Critical Thinking: Extensive knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Software Change Request Management: Extensive knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
• Software Problem Management: Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
• Software Product Business Knowledge: Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
• User Acceptance Testing (UAT): Extensive knowledge of UAT act