Support Team Member

Position Title: Support Team Member
Location: Louisville, KY, US

Careers that unlock the magic of human connection 

Who we are 

Pernod Ricard is a global premium spirits and wine company. We’re the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, Beefeater® Gin, and Avión™ Tequila, as well as many more superior wines and exquisite champagnes! 

Working at Pernod Ricard is all about igniting conviviality in that all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Here, we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making a new friend every day, and realizing our potential as people and as a business! 

The hourly range for this role, based in Kentucky is $17.00 to $22.25, range will vary if outside of this location.  Base salaries Hourly Rates are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.

Job Description & Scope

Rabbit Hole Distillery is a state-of-the-art facility, nestled in Nulu, Louisville’s hub of art, food, and culture, and invites you to come and witness our full whiskey-making process, craft cocktail bar, and curated retail offerings. 

This will be an opportunity to join Kentucky’s thriving Bourbon industry! This position reports to the Brand Experience Manager and is responsible for maintaining daily operations at the Overlook Bar. 

All Brand Home team members are responsible for providing a memorable and educational experience for distillery guests. 

Roles & Responsibilities

• Show that you are an energetic, outgoing, fun person while maintaining professionalism.
• During service, be responsible for cleaning glassware, clearing glassware from tabletops, bussing tables, cleaning surfaces and the bar top, and restocking everything in the bar. Maintaining a clean and tidy environment.
• Setting and staging the tastings for the distillery tours and bourbon experiences. This includes special events at The Overlook Bar. Providing an optimal customer service experience for guests.
• Assist Bartender in service (i.e. touching tables, delivering drinks, taking orders) when needed.
• Possess and masterfully convey a full understanding of Rabbit Hole Distillery’s bourbon products and bourbon-making process.
• Assist visitors in their selection of merchandise and be an influential factor in their choice of bourbon.
• Communicating with Retail Associates and throttling bar traffic/tour guest adjustments.

Skills & Requirements

• Excellent customer service skills
• Ability to connect with a wide range of personalities
• Knowledge of safety protocols
• Knowledge of Microsoft Office (e.g., outlook, teams, excel)
• Knowledge of Point-of-Sale software (e.g., Toast)
• Willingness to work evenings and weekends as needed
• Extensive knowledge of spirits; wine and beer preferred
• Willingness to work evenings and weekends

Education & Experience

• High school diploma, bachelors in relevant field (e.g., hospitality business, communications, marketing) preferred
• Must be at least 21 years of age
• Knowledge of American Whiskey category preferred

Ready to work with spirit? Read on…

Life and perks at Pernod Ricard 

Proud to belong - Just as we help to create moments that matter for our customers, we lead by example every day...bringing our whole self to work and building bonds that celebrate the human spirit, diversity, and foster deep connections.  

Empowered to soar - We set high expectations and seek to get the most out of life. Through flexibility and a hybrid workstyle, as well as unique learning opportunities, generous tuition reimbursement, and one-of-a-kind learning programs, we passionately grow our skillset. 

Committed to care - We are deeply committed to the long-term sustainability of our people, our industry, and our planet. We call this return on responsibility. From environmental sustainability to supporting local communities, our commitment is steadfast. 

Inspired to dream - We treasure new experiences and are proud to develop as people, not job titles. From rich immersive learning programs in Paris to exciting high-profile events, we blend a love of exploration into all that we do. 

Our hybrid work style 

At Pernod Ricard North America, our work philos