Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Digital Product Management Senior Manager within PNC's Retail Lending organization, you will be based in Pittsburgh PA, Houston TX, East Brunswick NJ or New York, NY. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

The ideal candidate will have experience in the following areas:
Exposure/experience in the credit card or retail lending
Product mgmt. and agile /SAFe framework
Digital and back end development and platform development
Experience in launching products / capabilities
Budget management for the project
Experience in working with a variety of stakeholders from different organization.
Ability to drive large scale transformation
Communication skills

Job Description

• Responsible for complex, cross-functional digital strategies across business segments to optimize digital experience, leveraging design thinking and other best practices through the leadership of digital teams.
• Leverages industry and market place research and insights to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Assists Group Manager with defining strategy. Prioritizes and decisions recommendations. Drives business case development.
• Leads digital teams that develop and design the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Oversees the development, production, roll-out or promotion of digital experiences and ensures initiatives are completed on time, within budget and meet strategic goals.
• Drives/Develops partnership with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders including key vendors to ensure all digital experiences meet their strategic goals. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs. Serves as point of review and sign off for risk management, compliance, and audit requirements. May be identified as an application owner.
• Builds, manages, motivates, and develops the performance of the Digital teams to drive business, financial, and customer experience results of new and existing products. Recommends modifications in experiences and/or marketing to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.