Director, Administrative Operations Bascom Palmer Eye Institute - Full Time

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The University of Miami, Bascom Palmer Eye Institute, has an exciting opportunity for a full time Director, Administrative Operations in Miami, Florida.

The Director, Administrative Operations directs and oversees various administrative functions, including clerical services, office space, equipment and supplies, vendor management, and/or other support services. Manages functions through managers and supervisors. Tracks and ensures compliance with capital and operating budgets. Manages a departmental sub-function within a broader departmental function.

CORE JOB FUNCTIONS            

• Directs the administrative and financial support of the department. 

• Provides long-term strategic planning, overseeing of daily operations, delegating tasks to staff and manages personnel.

• Plans and coordinates the duties of staff in addition to analyzes complex administrative concerns. 

• Provides advice and development and recommendation of administration policy

• Serves as principal liaison and representative for personnel and financial matters. 

• Represents the assigned department in committees and meetings. 

• Manages administrative budgets and negotiates contracts and agreements with vendors.

• Implements department human resources actions, which may include hiring, terminations, salary etc.  

• Recruits, trains and prepares performance reports for staff.

• Prepares both internal and external reports for departmental use.

• Maintains corporate relationships and monitors operating expenses.

• Liaises with HR and other departments.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS        

Education:
Bachelor’s Degree in relevant field 

Any appropriate combination of relevant education, experience and/or certifications may be considered.

Experience:
Minimum 7 years of relevant experience 

Knowledge, Skills and Attitudes:

• Ability to accurately prepare and maintain records, files, reports and correspondence

• Ability to communicate effectively in both oral and written form.

• Ability to maintain effective interpersonal relationships. Ability to lead, motivate, develop and train others.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to effectively plan, delegate and/or supervise the work of others

• Knowledge of business and management principles. 

• Ability to establish department goals and objectives that support the strategic plan.

Department Addendum - Specifics

•  Supervises service managers and leads who oversee physician administrative support staff.  

• Researches industry best practices and technologies to introduce to administrative support teams and clinical practices. 

• Manages initiatives that impact all services and locations to ensure appropriate standardization, education, communication, and adoption. 

• Develops effective Standard Operating Procedures (SOPs) and training materials for all primary department functions and ensures adoption by managers and staff. 

• Ensures managers document all projects and major initiatives for effective reporting to leadership.

• Provides administrative support, oversight, issue resolution, and coordination for all assigned specialties, programs, and projects.

• Oversees support staff assigned to clinical specialties and providers in effort to maintain consistent provider support and coordination of patient care activities.