Senior Product Manager

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone. 

The Senior Product Manager owns the product for Campspot’s Property Management System (PMS) — the B2B platform campground owners, operators, and staff use to run their businesses. It’s the operational backbone parks rely on every day, spanning reservation management, site inventory, reporting, partner integrations, and the staff workflows that shape how smoothly a park operates.

We’re looking for a Senior PM who can lead this domain with a strong sense of ownership. That means identifying important problems early, helping drive clear decisions, and building a deep understanding of what operators need and why. This is a complex, business-critical product used by real operators in real-world environments, and success in the role requires sound judgment, curiosity, and a willingness to stay close to customers and the details that matter.

This will also be the first hire we make into this role in a very different product-building environment than even a few years ago. We’re looking for someone who is already thoughtfully incorporating AI into how they work — not as a buzzword, but as a practical tool that can improve how products are built and how campground operators run their businesses. The boundaries between product, design, and engineering continue to evolve, and we value PMs who are comfortable working fluidly across those lines.

Key Responsibilities

Product Strategy & Vision

• Develop and own a clear product vision and multi-quarter roadmap for the PMS that aligns with company strategy and the real-world needs of campground operators.
• Anticipate where the platform needs to go — don’t wait for problems to surface. Bring forward strategic opportunities and risks before they reach stakeholders.
• Synthesize operator feedback, market signals, and internal data into a coherent point of view on what to build and why.

Deep Operator Understanding

• Develop genuine expertise in how campground businesses operate — seasonality, staffing models, revenue levers, compliance considerations, and the day-to-day realities of park management.
• Build direct relationships with operators, including power users and skeptics.
• Identify workflow pain points and efficiency gaps that operators themselves may not be able to articulate.

Cross-Functional Collaboration

• Partner closely with engineering, design, sales, customer success, and support to define requirements and deliver well-scoped, high-quality releases.
• Bridge the gap between operator needs and technical constraints — translate complexity in both directions without losing fidelity.
• Operate effectively in an environment where product, design, and engineering roles are increasingly overlapping. Be comfortable with ambiguity and shared ownership.

Integrations & Platform Ecosystem

• Oversee the development and health of integrations with payment processors, channel managers, OTAs (from an operator configuration standpoint), and other tools campgrounds use to run their business.
• Think about the PMS as a platform — not just a set of features — and make principled decisions about where to build, partner, or enable third-party extensibility.

Data-Driven Decision Making

• Define and track KPIs that reflect real operator outcomes: platform adoption, feature utilization, reservation throughput, time-on-task, and retention.
• Use data honestly — present the full picture, including evidence that complicates your hypothesis.
• Know when quantitative data is sufficient and when qualitative research is the more important signal. Use both rigorously.

AI-Augmented Product Development

• Bring an AI-native working style to the team — actively use AI tools in your own workflow for research, synthesis, spec writing, and iteration.
• Identify opportuniti