Technical Service Manager, Care Chemicals, AgChem, Remote

 

Who are we?

 

As the leading global chemical supplier for the personal care, home care, industrial and institutional cleaning industries, and technical applications in the agrochemical industry, BASF Care Chemicals is focused on partnering with customers to create innovative solutions with great speed and agility to meet the current and future needs of society in a more sustainable way. We are proud to contribute to the long-term success of our customers’ brands by offering a broad range of products and concepts such as common household items, like cosmetics, detergents and cleaners, as well as industrial products and processes like crop protection, CASE raw materials, Pulp and paper, health and broad chemical market additives.

 

At Care Chemicals, we not only care about supporting our customers and achieving strong business results; we care about our team members. We aim to create a motivating, inspiring and inclusive work environment where all team members feel supported, heard and developed. Being part of our team means showing up every day to work collaboratively across functions to win for the overall success of the team. We value bringing diverse perspectives and backgrounds together to stretch our teams to think differently, challenge the status quo and problem solve for the greater good of our customers and society.

 

Come, be a part of our team and create Care chemistry with us!

 

As a Technical Service Manager, (TSM), reporting into the AT/TS Group Lead, you will apply your strong industrial technical expertise and customer-focused mindset supporting the generation of new business while maintaining existing business with key industrial customers / accounts for the NA Industrial Formulators surfactant business.  You will lead field technical support servicing a broad industrial chemical market for surfactants while being the End-Market technical expert.      

You will identify and drive new business opportunities enabling sales to generate revenue.  You will interface and build technical relationships with strategic customers, providing technical expertise and translating customer needs to action. You will take the lead managing customer projects and managing internal and external stakeholders’ expectations.

There is a travel requirement of 50% - 75% primarily across the NA region.  This position offers a company car, laptop, phone, and all travel expenses covered by the company. 

As a Technical Service Manager, AgChem, you create chemistry by...

• Serving as the primary technical liaison for customers and distribution partners to advance technical projects and identify unaddressed customer and market demands to facilitate the transition to commercial revenue.
• Translating identified customers’ needs into actionable and profitable technical projects through collaboration with Application Technology Scientists, Product Development, Marketing and Sales teams.
• Forming and strengthening external technical relationships, developing a plan to leverage such partnerships to enhance business impact and ensure effective joint customer follow-up with sales
• Recording customer interactions through call reports in Salesforce while building a technical opportunity pipeline that spans from identification to commercialization; this process includes prioritizing opportunities, removing technical barriers, coordination with sales, and providing feedback on both successful and unsuccessful opportunities.
• Exercising your creativity, independent thinking and technical expertise, you will determine the necessary technical application data for execution by Application Technology scientists to deliver a tailored solution to customers. 
• Positioning and articulating BASF Product value proposition, while identifying portfolio gaps and unmet market and customer needs.
• Focusing on growing the business, you will develop the tec