Front Desk Medical Receptionist Team Leader

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 13 sites in Chicago and suburbs, is looking for a valuable addition to our Patient Benefits Advocate team! Under the direction of the Operations Manager/PBA Supervisor or Other Manager the Patient Benefit Advocate (PBA) Team Leader is responsible for the delivery of excellent customer service to internal and external partners by ensuring customer service standards of front desk personnel is met.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

*Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Train, coach and develop Patient Benefit Advocates and Patient Benefit Advocate II staff members.
• Works closely with the Operations Manager/PBA Supervisor to ensure that all front desk processes are being followed and adhered to by staff. Processes such as the intake and assessment of patients’ application materials for the Erie Sliding Fee Scale Discount Program and insurance programs.
• Performs monthly and corporate performance reviews.
• Meets monthly with PBA Team to discuss performance, attendance, challenges and potential growth opportunities.
• Ensure accurate PBA staff scheduling each month for front desk operations; including but not limited to approving timesheets and PTO requests.
• Other duties as required

Experience and Education

• High School Diploma or equivalent required. Additional education preferred.
• Experience in a healthcare setting is required.
• Knowledge of insurance plans including Commercial, Medicaid, Medicare, and Marketplace is required.
• At least 1 year of Erie experience in a PBA role or similar position, required.
• Prior staff supervision experience is beneficial.

Skills and Knowledge

Required:

• Knowledge of medical/dental office computer applications is required.
• Computer applications experience in Microsoft Office Products

Preferred:

• Bilingual is a plus

The Erie Advantage Pledge

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