Knowledge Management Specialist - Sharepoint

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our cybersecurity experts work to protect the functions and missions that are vital to our people, government, and military through proactive planning and strong public-private partnerships. 

We’re currently hiring a Knowledge Management Specialist to work for a federal cybersecurity client as part of our team helping to secure and protect the Nation’s critical infrastructure resilience.

What you will do:

• Develop an office-wide knowledge management strategy and deploy web-based organizational tools (e.g. SharePoint, MS Planner, Jira).

• Advise content owners on content management processes and on optimal delivery of their content

• Implement data capture system and integrate data from various systems and technology platforms

• Collaboratively work with peers to increase adoption and content use.

• Develop and maintain onboarding material and provide organizational platform training and guidance on best practices.

• Provide strategic guidance to the client and facilitate improvements to the organization of records, work instructions, and other relevant material to support knowledge management / transfer needs.

What you will need:

• 2+ years of relevant experience in administration, professional services, project management.

• Bachelor's degree or at least 4 years of experience in lieu of degree

• U.S. Citizenship required (required by federal government for position).

• Active TS/SCI clearance

Additional Skills:

• Ability to easily communicate with senior government clients, lead discussions, and confidently discuss project status and propose solutions

• Demonstrated experience in working with clients to develop clear expectations, roles, and requirements for short and long-term projects

• Excellent oral and written communication/presentation skills

• Demonstrated expertise with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Project

• Proficiency with Excel (worksheets, formulas, analytics) and PowerPoint is required.

What would be good to have:

• Experience in the federal government sector

• Experience supporting DHS programs or initiatives

• Ability to apply knowledge of cybersecurity concepts, policies, and procedures is a plus

• Customer service orientation with strong leadership, interpersonal, organizational, problem-solving, and strategic thinking skills

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.