Project Manager, Health Audiences

Who We Are

C Space is the leader in online communities — having defined and redefined them for 25 years. We create vibrant hubs of customer insights and put our clients on a first-name basis with their customers. Now part of the Escalent Enterprise, along with Hall & Partners, this is a great time to join C Space due to an expanded offering and broadened client base.

Role Overview

The Project Manager oversees the recruitment and fieldwork for our online community product, ensuring high-quality data, a smooth participant experience, and on-time delivery. This role sits at the intersection of client service, operations, and data management, with a strong focus on digital platforms, online communities, and mixed-method qualitative initiatives. If you thrive in multitasking, enjoy variety in your day-to-day, love working with Excel, and are looking for a new opportunity to grow your skillset, read on.

The offered salary for this position is between $65,000 and $75,000. If this range isn’t right for you, please see our other openings.

A recent project example for this role:

Connecting with patients with chronic medical conditions to bring the patient journey to life for a major pharma client, resulting in significant improvements for patients managing the condition. It can be a rewarding experience to see how your work supports this audience.

Key Responsibilities

• Lead setup and rollout of proprietary insight communities and online qualitative projects, including platform configuration, screener design, sample/recruitment plans, and participant management.

• Develop and manage detailed project plans, timelines, and milestones; proactively track progress, flag risks, and drive issue resolution.

• Manage recruitment and online survey data collection in compliance with data privacy standards. Perform rigorous quality checks, process participants to meet client goals, and prepare accurate reports.

• Monitor recruitment metrics and coordinate with partners to adjust targeting and communication strategies to optimize performance and achieve desired representation.

• Manage project spend against budgets and prepare final reconciliations for partners.

• Serve as the primary day-to-day contact for clients and internal stakeholders, providing status updates, fieldwork insights, and consultative guidance on design, feasibility, and process improvements.

• Contribute to best practices for online communities and qualitative operations, and support continuous improvement of tools, templates, and SOPs.

Qualifications

• Bachelor’s degree in a business-related field, or equivalent combination of education and relevant experience.

• 3+ years of project management experience for complex projects, preferably in market research (fieldwork, timelines, compliance, budget management) in a client-facing capacity.

• Experience managing market research projects in healthcare, pharma, or life sciences is highly desirable but not required.

• Strong data skills: advanced Excel and comfort working with exports from survey platforms and qualitative tools.

• Excellent written and verbal communication skills, with the ability to translate operational and data details into clear, actionable updates for internal stakeholders and clients.

• Highly organized, detail-oriented, and process-driven, with the ability to manage multiple concurrent projects and tight deadlines in a collaborative environment.

Our Consumer Acquisition Team

We work with clients across a range of sectors, from healthcare providers developing next-generation therapeutics to big tech navigating a changing world. Our work — and how we deliver — serves as an important first impression of the relationship C Space builds with clients.

Recent projects include:

• Recruiting consumers in multiple languages around the world to help a major global quick-service restaurant brand redesign one of their marquee products.

• Partnering with a global technology company to develop their first all-Black community, creating a collaboration space based on trust, belonging, and engagement.

Benefits and Culture

• Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
• 401k with Company Match – No vesting period; bi-weekly contributions
• Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
• Paid Parental Leave
• 12 Paid Company Holidays
• Hybrid/Virtual Work - Virtual-first workforce with employees in mos