Senior Dealer Operations Manager

Location(s): New Jersey

Job Schedule: Full-time

Degree Level: Bachelor's

Sponsorship: No

A Day in the Life:

The following job function statements describe the general nature and level of work being performed.  They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  The statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.

• Drive vehicle wholesale objectives through effective retail operations consulting; demonstrating potential ROI on sales; accentuating special wholesale promotions and reward opportunities; promoting optimum car mix and car flow and negotiating special accommodations for dealerships. Conducts routine dealership visits to review operations and to meet with vehicle sales staff, management and Dealer Principal to assess all aspects of sales operations to drive meeting of wholesale and retail objectives.
• Routinely reviews sales reports and financial statements with dealer sales management to monitor financial strength and compliance with company standards and agreements.  Monitors cash flow, inventory, and capital.  Questions accuracy and accounting if needed.  Assists AGM and dealership management to improve financial strength through increased sales vehicle sales and effective inventory management.
• Reviews and monitors marketing and advertising plans for dealerships and assesses current effectiveness of their efforts.  Suggests new marketing programs and techniques providing proven results.  Demonstrates potential positive impact to dealerships financial statements to achieve dealership “buy-in” and support. Routinely reviews sales reports demonstrating success or failure of marketing efforts and expenditures. 
• Maintains awareness of competing dealerships in assigned market. Analyzes market registration information and incorporates market expansion opportunities into assigned dealerships to maximize sales.  Incorporates impact of newly opened and closed dealerships in assigned district into marketing and sales plans to maximize dealership sales.
• Understands other external consultant’s services currently utilized or considered by dealership.  Demonstrates value of Nissan/Infiniti programs and advice in comparison. Develops advertising and promotion plans to counter negativity resulting from any warranty issues.
• Educates and enlightens dealership personal on current incentive programs for customers, sales associates and dealership and ensures that they comply with rules and requirements for incentive payments.  Analyze reports and sales results and demonstrate programs’ financial impacts on dealerships to management.
• Promotes awareness of the commercial NV and incentives for the dealership.  Ensure they understand the vehicles versatility and process for adapting the vehicle for the customer.  Train dealership in processes and techniques for sourcing, tracking and promoting the vehicle.
• Monitors inventories on dealership lots and review day supply reports with dealerships. Analyzes dealerships car mix demands. Proposes adjustments within 3 month ordering constraints to enhance future sales through improved car mix.  Shares insights on assigned dealership changing model demands with Regional management and Vehicle Operations Manager to help achieve most efficient regional model allocations.  Address aged inventory issues and discuss sales and marketing plans to move vehicles.  Encourages sales of commercial vehicles, fleet vehicles, electric vehicles and other specialty lines.  Alerts sales specialists regarding opportunities with assigned market.
• Coordinates with Rgl Customer Experience team on analysis of quality of customer interface and service practices in dealerships’ vehicle sales operations.   Participates in CSS reviews and addresses identified issues with dealerships.  Identifies and clones best practices.  Monitors staff performance through real time technology tools and customer satisfaction scores.  Develops action plans with dealerships to enhance customer satisfaction and correct poor habits.  Monitor levels and amount of service staff training and expertise.  Promote Technician certification training and supports recognition and in achievements.  Understands sources of customer complaints and addresses with management. 
• Assesses and monitors quality of customer interface and treatment practices in dealerships. Participates in CSS reviews and addresses identified issues with dealerships. Identifies and clones best practices and corrects poor habits and practices.   Develops action plans for dealerships to enhance customer satisfaction.  Conducts or contracts training of sales associates and monitors progress. Monitor levels and amount of staff training and expertise.  Propose use of other availabl