DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BENEFITS AND ELIGIBILITY SPECIALIST SENIOR

Job Location:

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Client Liaison Unit (CLU)
8620 North 22nd Avenue, Phoenix, Arizona 85021

Posting Details:

Salary: $21.4308/Hourly ($44,576.06 Annually) 

Grade: 19

Closing Date: October 07, 2025

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility (DBME), Family Assistance Administration (FAA) is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Specialist Senior for the Client Liaison Unit (CLU). This position is recognized as an expert and investigates a diverse caseload of specialized situations, conducting in-depth research and analysis into the conditions or circumstances that are unique and require review to ensure determination to benefits is appropriate. Performs professional casework reviewing program determinations, quality assurance, compliance, utilization, application and interpretation of applicable rules, policies, and procedures.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Performs quality case reviews of eligibility determinations for Nutrition Assistance (NA), Medical Assistance (MA), and Temporary Assistance for Needy Families (TANF) on specialized cases to verify Accuracy of benefit determinations based on the established Federal and State rules, regulations, policies, and procedures, works cases to complete eligibility determinations as necessary. Confers with clients to gather additional information to resolve issues, explain facts in case and offers community or other support options.
• Works as a liaison between FAA, Arizona Health Care Cost Containment (AHCCCS), and the Ombudsman’s office to complete complex actions related to NA, MA, and TANF that arise from both DBME and the Arizona Medicaid Agency. Partners with the Arizona Department of Corrections (AZDOC) to complete MA Eligibility determinations for recently released former inmates. Responsible for cases involving foster children returning to their homes and determining whether those children are eligible for MA following the assistance they were receiving as foster children. Determines whether clients are eligible to receive MA once the individual is no longer receiving Social Security Insurance (SSI) benefits. Provides special accommodation on notices for customers with visual impairment and performs customer service-related tasks.
• Provides assistance, guidance, and instructions to clients. Responds to complex, time sensitive complaints and feedback. Provides conflict de-escalation in dealing with emotional or irate clients. Formulates detailed responses on a resolution to clients, various entities, DES Director, and DES Executive Team.
• Works closely with local office staff to correct errors if they were caused by the agency. Meets with community groups/organizations to establish and maintain