Technical Training Professional

Your Title: Technical Training Professional

Job Location: Minnetonka, MN-Hybrid-Open to Remote outside of Minnetonka  

Our Department: Operations  

Are you ready to help shape the future of freight movement? At Trimble Transportation, we empower shippers and carriers with innovative mobility, enterprise, and visibility software solutions to run their businesses more efficiently.

What You Will Do

As a Technical Trainer, you will play a key role in empowering our customers by organizing, leading, and delivering impactful training sessions. In this position, you’ll coordinate and facilitate training for both new and existing customers, ensuring they gain the knowledge and skills needed to succeed. You'll also take ownership of developing and distributing training materials, making a lasting impact by helping customers unlock the full potential of our solutions.

• Plan, develop, and conduct training programs, which may consist of in-person classroom training, webinars, and virtual training sessions.

• Prepare learning objectives, outlines, and program components.

• Prepare presentations and training notes for training sessions.

• Develop, organize, and provide training activities and exercises used during training sessions.

• Master the setup and usage of new and existing products developed by Trimble’s development team and communicate this knowledge to new and existing customers.

• Manage multiple, complex training projects simultaneously.

• Conduct interviews with customers to better understand their needs.

• Communicate with all relevant stakeholders (clients, employees, management) proactively throughout training projects, including communicating difficult, sensitive, or confidential information tactfully

• Facilitate training sessions with a high level of organization to set agendas and expectations and summarize progress and tasks required with customers.

• Identify and communicate project risks and roadblocks, with creative solutions to realize project and business objectives regardless of changing circumstances.

• Deliver presentations, remote and in person, to customers and internal stakeholders

• Ensure resources, tools, and processes are in place to attain Customer’s Business Objectives

What Skills & Experience You Should Bring

• Bachelor’s degree or equivalent experience in a technology, customer service, or transportation-related field

• 1 to 3 years of experience implementing software applications

• Ability to write effective lesson plans, objectives, training materials and activities

• Ability to skillfully conduct in-person training in a classroom or virtual environment.

• Demonstrable ability to learn quickly and to remain current with rapidly developing software in an ever-changing industry.

• Excellent verbal and written communication skills.

• Proficiency in Google Suite of products (Mail, Docs, Sheets, Slides, etc.) 

• Knowledgeable in Microsoft product suite (Word, Excel, PowerPoint)

• Presentation experience to medium and small groups, both remote and in-person

• Ability to educate a variety of roles and parties involved in the project (IT, Operations, Users)

• Strong relationship management skills, including working in a fast-paced environment, and interacting with senior management and executives.

• Willing to travel up to 75% of the time.

• Transportation industry experience-preferred

• Transportation system experience (TMS, Telematics, Video)-preferred.

• Knowledgeable on Trimble Transportation Products-preferred.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and