Director of Premium | Full-Time | Inter & Co Stadium

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Director of Premium will manage and oversee all aspects of hospitality events at Inter&Co Stadium from initial introductions, on-site walk-throughs, proposal creation and negotiation, final invoice management and collection of payment for receptions and event catering. This position will also handle sales and customer service issues including providing outstanding customer service; researching, resolving, and clarifying invoice and proposal questions; and providing knowledgeable and appropriate suggestions regarding catering and bar selections. The Director of Premium maintains a consistently positive and professional relationship with internal and external clients. The Director of Premium will facilitate the flow of information internally, as well as communicate with all guests and vendors. Must be available to execute the event from set-up, food and beverage presentation, serving, and cleanup while focusing on detail, quality presentation and staff management.

 

The Director of Premium will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, promotion and transfer. The Director of Premium will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.

 

The Director of Premium will provide oversight and resolution responsibility for employee performance issues. The Director of Premium must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event. A critical function of the Director of Premium will be to actively mentor, train and help employees and volunteers meet company quality standards. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends.  Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required. 

 

This role pays an annual salary of $80,000-$90,000

 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

 

This position will remain open until March 6, 2026.

Responsibilities

• Responsible for negotiating, authorizing, and submitting finalized contracts and BEOs to Client and Internal Staff.
• Address or coordinate all Catering requirements and requests in a timely and helpful manner.
• Maintain accurate records for all event activities.
• Communicate daily with Venue Director of Events, culinary and catering staff, and venue operations staff about the needs of our guests and their expectations.
• Follow-up of guests’ experience at the venue, ensuring that all issues have been addressed.
• Manage the planning and coordination of all events as directed.
• Assists with oversight of accounts receivable in conjunction with assigned events.
• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner. 
• Maintains constant communication with guests and on-site vendor contacts to ensure all expectations are met or exceeded.
• Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction.
• Coordinates with other departments to arrange for the delivery of requested services.
• Ensures all functions are set and staff is prepared and organized before required time on BEO.
• Inspects bars and bar backs, including table linen or spandex, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive.
• Ensures proper setting of bars and food service tables as requested by the guests.
• Arranges for and ensures proper sequence of service for each event.
• Supervises clearing and post function cleanup and garbage removal.
• Maintains clean and orderly back areas, pre-function areas and storage areas.
• Assures that all china, glassware, silverware, linen, bar equipment and utensils, etc are returned to their proper location after each event.
• Assists with staff training programs.
• Clearly projects the visions of the depar