Head of Global Talent Acquisition

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors, including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax, and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

The Role

We’re looking for a strategic, credible, and highly execution-oriented Head of Global Talent Acquisition to build and scale Cresta’s global hiring engine. This leader will own talent acquisition strategy and outcomes across technical, GTM, G&A, executive, and early career hiring, while partnering closely with executive leadership and the Head of People.

This is a highly visible leadership role for someone who thrives in fast-moving, high-growth environments and knows how to balance speed, quality, efficiency, and long-term talent outcomes.

What You’ll Do

• Lead and execute Cresta’s global Talent Acquisition strategy in partnership with People and business leadership to support rapid growth across regions and functions.
• Partner closely with executives and senior leaders to shape hiring strategy, priorities, and workforce planning.
• Build, scale, and lead a high-performing internal Talent Acquisition team, defining the right mix of in-house recruiters and external partners to support rapid growth, burst hiring needs, and global expansion.
• Lead, mentor, and develop TA leaders and recruiters, setting clear expectations for performance, capability growth, and impact.
• Strategically select, manage, and optimize external recruiting partners (RPOs, agencies) to complement internal teams and ensure consistent quality and outcomes.
• Support and lead senior and executive recruiting efforts in partnership with People leadership, as needed.
• Design, track, and continuously refine TA metrics to drive hiring efficiency, quality, predictability, and scale.
• Own recruiting operations and outcomes, including time-to-fill, cost-per-hire, hiring velocity, and operational excellence.
• Champion an exceptional, inclusive, and consistent candidate experience across all roles, regions, and stages of growth.
• Embed equitable, inclusive, and bias-aware hiring practices into all recruiting processes and programs.
• Lead and scale employer brand and talent marketing programs across social, events, and community engagement in partnership with Marketing and People teams.
• Refine and scale Cresta’s campus and early career strategy, partnering with recruiters to build internship and new graduate pipelines globally.
• Lead the strategy for Cresta’s Talent Acquisition technology ecosystem, including Greenhouse, LinkedIn, Juicebox, CoderPad, and related tools, while identifying opportunities for future improvements and optimization.
• Partner closely with the Head of People on broader talent, workforce planning, and people initiatives.
• Build a high-trust, high-accountability recruiting culture grounded in mentorship, ownership, and continuous improvement.

What We’re Looking For

• 10+ years of progressive Talent Acquisition experience, including senior leadership roles in high-growth technology companies.
• Proven ability to scale recruiting organizations in fast-paced, global environments.
• Strong executive presence with the ability to influence, challenge, and partner with senior leaders.
• Deep expertise in recruiting operations, metrics, and TA technology.
• Experience leading executive-level and critical senior hires.
• Demonstrated success in building employer brands and early-career programs.
• Passion for developing people, building durable teams