Salesforce Data Production Support Manager (Onsite Hybrid)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

We are currently seeking a Salesforce Data Production Support Manager (Onsite Hybrid) to join our team in Atlanta, Georgia (US-GA), United States (US).

 

Job Responsibilities: 

• Lead and manage the Salesforce production support function, ensuring high system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud
• Oversee incident, problem, and change management processes, including triaging issues, root cause analysis, and timely resolution within SLAs
• Manage and mentor a team of Salesforce support engineers, administrators, and developers, fostering a culture of accountability and continuous improvement
• Act as the primary point of contact for business stakeholders, ensuring effective communication on incidents, enhancements, and system performance
• Collaborate with product owners, engineering teams, and architects to prioritize defects, minor enhancements, and production fixes
• Drive continuous improvement initiatives, including automation of support processes, reduction of recurring issues, and technical debt management
• Ensure proper monitoring, alerting, and observability across Salesforce environments
• Oversee release support activities including deployments, validation, and post-release monitoring
• Maintain governance around production changes, ensuring adherence to DevOps processes, security standards, and compliance requirements
• Coordinate with cross-functional teams (integration, infrastructure, data, and security) to resolve complex production issues
• Stay current with Salesforce platform updates and proactively assess impact on production environments

Basic Qualifications:

• 10+ years of experience in IT, with 7+ years on the Salesforce platform

• Minimum 3+ years of experience in a production support leadership or managerial role
• 7+ years of strong experience in Salesforce production support, incident management, and service operations

 

Preferred Skills:

• Deep understanding of Salesforce architecture, data model, and platform capabilities
• Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and integrations
• Experience with ITIL processes (Incident, Problem, Change Management)
• Experience managing DevOps and deployment processes (Copado, Gearset, Jenkins, etc.)
• Proven ability to manage SLAs, KPIs, and service performance metrics
• Strong stakeholder management and communication skills, with the ability to engage both technical and business audiences

 

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, dep