Sr. Product Manager

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for managing the pricing, packaging and documenting of new product ideas and conducts user need analyses for ancillary products so that subscriber and financial objectives are achieved. Conducts the budgeting, planning, analysis and monitoring required to ensure unit and financial targets are met for assigned products. Manages ongoing product management of new and existing products. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Comcast Business seeks a Senior Product Manager to define and lead the vision for Conversational AI, including our self-service chatbot “CB Assistant” with a focus on generative, natural conversational experiences. This role is pivotal in shaping optimal customer experience through AI-driven interfaces, delivering personalized and frictionless support across our digital ecosystem.

You will own the end-to-end product lifecycle—from the vision and roadmap to delivering features with measurable outcomes. This high-impact role demands strategic thinking, fluency in conversational AI concepts and products, and the ability to remove obstacles and drive clarity in complex, ambiguous workflows. You’ll be the trusted expert and innovator for conversational AI at Comcast, demonstrating ownership, reliability, and thought leadership for an AI product greenspace in Comcast Business.

Job Description

Core Responsibilities

• Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
• Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes.
• Teams with product development to deliver high quality products on time.
• Participates in the strategic planning for enhancements to product content, pricing, packaging and features. Participate in defining product business and functional requirements. Provides product support and documentation and develops product materials.
• Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks.
• Drafts and manages requirements and other supporting business documentation (such as use cases, possibly M&Ps [methods and procedures], executive summaries etc.).
• Leads concepts defining an end-to-end customer experience and expected full lifecycle costs.
• Contributes to the product vision across team and the organization.
• Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
• Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Strategic Leadership

• Define and own the product vision for the CB Assistant chatbot, aligning with business goals and customer needs
• Develop and maintain a data-driven roadmap that considers comprehensive metrics to drive optimal impact
• Use customer insights and analytics to identify pain points and opportunities for enhancements
• Define goals and monitor KPIs in partnership with Analytics, using them to drive decisions and measure success
• Lead a small team of conversational designers and product managers
• Align roadmap planning and expectation-setting around both internal and engineering capacity to ensure achievable commitments
• Deliver compelling presentations and updates to stakeholders at all levels, including executive leadership
• Communicate product vision, progress, and performance with confidence and clarity

Product Execution

• Translate strategi